ENGL 230 Week 1 Quiz

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(TCO 1) What is the exchange of oral, written, and nonverbal messages among people working to accomplish common tasks and goals?AttitudesOpinionsOrganizational CommunicationIndividual beliefs(TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining:Communication valuesPolitical behaviorEthical communicationGoal-directed behavior(TCO 1) Evaluate the following goal in terms of the goal setting guidelines discussed in the chapter: I want to complete the weekly schedule at least three days before it is due. According to the guidelines, this is an appropriate goal.This is not an appropriate goal.A better goal is: I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due. This goal should read: Ill try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor. (TCO 1) Trading favors, appearing successful at tasks, associating with the right people, and making concessions to obtain others compliance are some political strategies you should use only after asking yourself: What is my motivation or intent in making this decision? Can I get my way by doing this? Will I get promoted by doing this? Is everyone doing it? (TCO 1) When you show that you are interested in what another person has to say by being receiver-oriented, receptive, and responsive to his or her message, you are demonstrating:OpennessCertaintyNeutralitySupportivess(TCO 1) What are some of the advantages of communication openness?Supervisors know everything that is going on, upper management can take control of decisions, and on-the-job performance improves.Role clarity, organizational performance, and information adequacy are improved.Everyone knows what everyone else is doing, resulting in fewer misunderstandings and greater freedom.There are no advantages to communication openness.(TCO 1) Internal communication includes understanding all of the following elements:Downward, upward, and external communication.Upward, downward, and tall versus flat structure.Downward, upward, horizontal, and informal networks.Horizontal networks only.(TCO 1) Why is an understanding of communication anxiety so important to the strategic communication process?Communicating effectively with even the slightest amount of anxiety is discouraged.Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.Managing anxiety is not as important as identifying the source of the anxiety.Learning how to manage anxiety in different contexts greatly enhances a persons ability to develop effective communication strategies.(TCO 1) What is the first step in the goal-setting process?Obtain feedbackSet a performance goalIdentify the problemMap out a strategy(TCO 1) Next week, Clark will give his most important budget proposal presentation. He knows that now, more than ever, he must carefully practice the presentation several times if he hopes to have the proposal accepted. Which component of the model of strategic communication is most applicable to this scenario?Goal settingSituational knowledgeCommunication competenceAnxiety management(TCO 2) Communication between the British Prime Minister and the German Chancellor would be considered:Interracial.Cross-cultural.International.Interethnic.(TCO 2) Tom leaves work early to Christmas shop for his niece and nephew. He does not have children himself, but he thinks he is safe buying his niece a doll and his nephew a fire truck. The above is an example of which negative stereotype below?AgeReligionGenderEthnicity(TCO 2) In the broadest sense, sexual harassment in the workplace includes:A worker asking a coworker to lunch to discuss business.Inappropriate demands made on an employee, producing an uncomfortable work environment.Having to stay late to work on a project with an approaching deadline.Telling a worker he or she cannot work on a project because he or she has no experience in the area.(TCO 2) Self perspectives, organizational contexts, and discourse from conflict are all important components of:The cultural metaphor model.The legal guidelines for diversity.The cultural communication conflict triangle.None of the above(TCO 2) Total knowledge and complete understanding of another culture is:Common if the cultures are similar in religious beliefs.Impossible.Needed for successful communication to occur.Damaging to a persons self-perspective.(TCO 2) Virginia recognized that one of her shortcomings identified in last quarters performance appraisal was that she seldom seemed to listen well to others. At this quarters appraisal, she is planning to describe to her manager the ways she has tried to improve her listening habits. Virginia is considering which strategic communication component?(TCO 2) Prejudice is a negative preconception about:Goal settingSituational knowledgeCommunication competenceAnxiety management(TCO 2) What is the study of cultural communication between representatives of different nations?International communicationInterracial cultural communicationInterethnic cultural communicationLanguage culture(TCO 2) Unaddressed sites of conflict:Do not increase tension.Can be managed.Create tension that can stop work or hinder relational activity.Can always be resolved.(TCO 2) Culture is:The study of linguistic meanings of words.The language shorthand used by people in a particular trade or profession.The study of the social and political significance of verbal and nonverbal language as signs.A broad term that explains how people from various nations and cocultures act and speakas they do.

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