Transforming a business today
means redesigning business processes. Two techniques used to transform a
static business process are (1) radical process redesign, which is
sometimes called business process reengineering (BPR) or simply
reengineering and (2) incremental, continuous process improvement, which
includes total quality management (TQM) and Six Sigma.
Why was radical design of business processes embraced so quickly
and so deeply by senior managers of so many companies? In your opinion,
and using hindsight, was its popularity a benefit for businesses? Why or
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