QUESTION Staff members at the bottom of the organizational hierarchy have: A. No power. B. No power and no authority. C. High authority and high power. D. Little authority, but some power. ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION A nurse is working in a health-care institution that uses e-mail for communication. What should the nurse remember when using this method of communication in the work environment? A. Professional e-mails must use formal headings. B. Professional e-mails may remain informal. C. E-mail does not require the same level of courtesy as a formally […]
Date: September 3rd, 2020
QUESTION The most obvious aspect of organizational culture is: A. The unwritten rules. B. The employee handbook. C. The care environment. D. The organizational climate. ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION A nurse is assessing a patient in the clinic. The patient has been coming to the clinic monthly for several years. The patient’s husband recently died. What should the nurse say to the patient during the visit? A. “So has the family finally gone back home and given you some peace?” B. “It’s better […]
Date: September 3rd, 2020
QUESTION Why is shared governance important? A. Regulates licensing of registered nurses and practical nurses B. Provides staff nurses with a voice in setting standards and policies C. Provides staff nurses with representation in the political arena D. Provides oversight and treatment of impaired nurses ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION A nurse learns that two members of the nursing staff are making negative statements regarding their assignments. The nurse also hears that this is not the first time this has occurred. How should the nurse address this situation? A. Contact the human resource department of the institution. B. Call a collective staff meeting and […]
Date: September 3rd, 2020
QUESTION What are the benefits of joining a professional organization? A. Higher pay B. Shared governance C. Patient safety D. Representation ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION Which of the following is a characteristic of a culture of safety? A. Staff willingness to admit having made a mistake B. Finding the staff member responsible for insulting a patient C. Consistently placing insensitive staff on suspension D. More efficient use of scarce resources ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION A health-care organization that wants to achieve excellence in patient care should: A. Review unit expenses for possible fraud. B. Refuse to accept mediocrity in patient care. C. Provide monitors to staff and arrive on time. D. Update staff job descriptions. ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION What are the benefits of collective bargaining? A. Improved management-staff relationships B. A more collegial environment for nursing staff C. Fair treatment and protection of benefits D. Increased staff and patient satisfaction ANSWER: ANS: C
Date: September 3rd, 2020
