QUESTION The associate nurse manager is giving directions to the staff regarding a Joint Commission initiative. Some of the assignments seem to be the same. The staff are complaining among themselves about the confusion. How should the staff handle the situation? A. Follow the directions even if there is duplication. B. Make an appointment with […]
QUESTION A nurse is caring for a patient who has diabetes and is ordered an insulin pump. The nurse needs to instruct the patient about the insulin pump. Which barrier to communication should the nurse eliminate? A. Noise from the television B. Language differences C. Educational level D. Patient’s lack of attentiveness ANSWER: ANS: […]
QUESTION Communication has the best chance of being interpreted accurately when: A. Messages are delivered face-to-face. B. The message is repeated by the sender. C. Sent electronically. D. More than one mode is used. ANSWER: ANS: D
QUESTION A nurse started a new position in a health-care institution that has implemented interprofessional collaboration. The nurse asks the nurse manager how this differs from what has been done in the past. How should the nurse manager explain interprofessional collaboration? A. In interprofessional collaboration, there are specific lines of power. B. Members of an […]
QUESTION A positive aspect of hierarchy is: A. Few policies or practices. B. Consistent operation. C. Flexibility. D. Promotion of creativity. ANSWER: ANS: B
QUESTION A charge nurse overhears a nursing assistive personnel (NAP) speaking harshly to a patient who has an expressive aphasia and a left hemiparesis from a stroke. When the NAP leaves the room, the charge nurse decides to speak with her. How should the nurse respond to the situation? A. “I have decided to change […]
QUESTION Staff members at the bottom of the organizational hierarchy have: A. No power. B. No power and no authority. C. High authority and high power. D. Little authority, but some power. ANSWER: ANS: D
QUESTION A nurse is working in a health-care institution that uses e-mail for communication. What should the nurse remember when using this method of communication in the work environment? A. Professional e-mails must use formal headings. B. Professional e-mails may remain informal. C. E-mail does not require the same level of courtesy as a formally […]
QUESTION The most obvious aspect of organizational culture is: A. The unwritten rules. B. The employee handbook. C. The care environment. D. The organizational climate. ANSWER: ANS: B
QUESTION A nurse is assessing a patient in the clinic. The patient has been coming to the clinic monthly for several years. The patient’s husband recently died. What should the nurse say to the patient during the visit? A. “So has the family finally gone back home and given you some peace?” B. “It’s better […]
