QUESTION In dealing with conflict, it is important to approach it in a(n): A. Competitive manner. B. Destructive manner. C. Cooperative manner. D. Ambivalent manner. ANSWER: ANS: C
Date: September 3rd, 2020
QUESTION Problem-solving used in the nurse-client relationship is known as: A. Case management. B. Nursing process. C. Evaluation techniques. D. Remediation theory. ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION Creativity is especially important in which phase of problem-solving? A. Identifying the issue B. Generating possible solutions C. Evaluating the solutions D. Implementing the solution ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION Conflict can occur when there is: A. A decrease in workloads. B. Acceptance of cultural differences. C. A secure work environment. D. Tension between groups. ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION When issues and problems arise that cannot be resolved through discussion, the next step might be: A. Negotiation. B. Discussion. C. Problem-solving. D. Arguments. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION Problem resolution, as opposed to negotiation, is appropriate in which of the following situations? A. Complex, widespread disagreement B. Highly charged situation C. Political issue D. Interpersonal misunderstanding ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION Ground rules are set during a negotiation in order to: A. Prevent escalation of the conflict. B. Restrict freedom of discussion. C. Clarify the source of the conflict. D. Reduce formality. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION The best indication that a conflict is resolved is when: A. Everyone falls silent. B. The group that was correct is the winner. C. Issues remain a concern. D. Everyone is satisfied with the solution. ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION A nurse is implementing the TeamSTEPPS approach on the neuroscience unit. What is an important goal of TeamSTEPPS? A. Promote the role of the health-care provider as the leader of the team. B. Increase team awareness and clarify team roles and responsibilities. C. Ensure the use of ISBARR communication between nurses and physicians. D. […]
Date: September 3rd, 2020
QUESTION An RN arrives at work and the nurse manager tells her that the ICU needs more help. The RN is the most experienced nurse on this unit. The RN tells the nurse manager she has never worked in the ICU and shares her concerns regarding the lack of familiarity with the technical equipment and […]
Date: September 3rd, 2020
