QUESTION Conflict can occur when there is: A. A decrease in workloads. B. Acceptance of cultural differences. C. A secure work environment. D. Tension between groups. ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION When issues and problems arise that cannot be resolved through discussion, the next step might be: A. Negotiation. B. Discussion. C. Problem-solving. D. Arguments. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION Problem resolution, as opposed to negotiation, is appropriate in which of the following situations? A. Complex, widespread disagreement B. Highly charged situation C. Political issue D. Interpersonal misunderstanding ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION Ground rules are set during a negotiation in order to: A. Prevent escalation of the conflict. B. Restrict freedom of discussion. C. Clarify the source of the conflict. D. Reduce formality. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION The best indication that a conflict is resolved is when: A. Everyone falls silent. B. The group that was correct is the winner. C. Issues remain a concern. D. Everyone is satisfied with the solution. ANSWER: ANS: D
Date: September 3rd, 2020
QUESTION Collective bargaining is best described as: A. An informal problem-solving process. B. A generally informal process involving all staff members. C. A formal procedure governed by labor laws. D. Focused on interpersonal relationships. ANSWER: ANS: C
Date: September 3rd, 2020
QUESTION Which of the following situations may cause moral distress for the new graduate? A. A CNA checks off care that was not given B. Patients are asked to provide consent without explanation of the procedure C. Staff are taking long breaks and then requesting payment for overtime D. All of the above ANSWER: […]
Date: September 3rd, 2020
QUESTION The three major sources of resistance to change are: A. Technical concerns, psychosocial needs, and threats to a person’s position. B. Staffing concerns, physical needs, and threats to hierarchy needs. C. Prior concerns, social needs, and threats to self-actualization. D. Technology concerns, personal needs, and threats to hospitalized clients. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION The most common source of incivility to new graduates are: A. Co-workers. B. Supervisors. C. Physicians. D. CNAs. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION Bullying of a new graduate is best described as: A. Harmless hazing of the newcomer. B. A group vs. group conflict. C. Potentially devastating. D. Usually well deserved. ANSWER: ANS: C
Date: September 3rd, 2020
