QUESTION Which statement about values is correct? 1. Most everyone adopts the same values. 2. Once adopted, values are not changed. 3. Values clarification is associated with personal growth. 4. People must have values identified for them. ANSWER: Correct Answer: 3 Values clarification promotes personal growth by fostering awareness, empathy, and insight. A principle […]
QUESTION Which of the following basic elements is NOT included in Lewin’s Model of Change? A. Refreezing B. Unfreezing C. Unchanging D. Change ANSWER: ANS: C
QUESTION The phenomenon of change is best characterized as: A. A natural occurrence. B. Artificially imposed by administration. C. A man-made occurrence. D. Unpredictable and unmanageable. ANSWER: ANS: A
QUESTION Personal change is best described as: A. Part of one’s development as a leader. B. An entirely different phenomenon from technical change. C. Much more difficult to put into practice. D. Something that happens within a person’s comfort zone. ANSWER: ANS: A
QUESTION The nurse manager of a busy pediatric unit noticed that a new infusion system seemed to be difficult to use. What should the manager do first? A. Call the manufacturer to complain B. Bring in the nurse educator for more training sessions C. Ask the staff if they are having problems with the system […]
QUESTION If change is a natural phenomenon, why does it often provoke resistance? A. People resist doing more work. B. It moves people out of their comfort zone. C. Every change provokes passive resistance. D. Change is never welcome. ANSWER: ANS: B
QUESTION Which of the following is likely to be necessary when introducing a new piece of complex equipment? A. Opportunity to practice using it B. A brainstorming session on the purpose of the equipment C. Opportunity for staff to express their feelings about receiving new equipment D. A strict timeline for implementation ANSWER: ANS: […]
QUESTION Why do stories sometimes persuade people more effectively than statistics? A. They are more dramatic. B. They are easier to remember. C. They are easier to understand. D. All of the above ANSWER: ANS: D
QUESTION The most common source of incivility to new graduates are: A. Co-workers. B. Supervisors. C. Physicians. D. CNAs. ANSWER: ANS: A
QUESTION A nurse is caring for a client who has dementia and urinary incontinence. Which nursing action is appropriate to delegate to a UAP/NAP? A. Teaching the client to use the call bell when needing the bed pan B. Offering the bed pan to the client every 2 hours C. Obtaining a sterile urine sample […]
