QUESTION Providing psychological safety is accomplished by: A. Designing the change to be high quality. B. Allowing time for learning a new procedure. C. Delaying change implementation as long as possible. D. Putting the changes into effect as fast as possible. ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION Which statement about values is correct? 1. Most everyone adopts the same values. 2. Once adopted, values are not changed. 3. Values clarification is associated with personal growth. 4. People must have values identified for them. ANSWER: Correct Answer: 3 Values clarification promotes personal growth by fostering awareness, empathy, and insight. A principle […]
Date: September 3rd, 2020
QUESTION Which of the following basic elements is NOT included in Lewin’s Model of Change? A. Refreezing B. Unfreezing C. Unchanging D. Change ANSWER: ANS: C
Date: September 3rd, 2020
QUESTION The phenomenon of change is best characterized as: A. A natural occurrence. B. Artificially imposed by administration. C. A man-made occurrence. D. Unpredictable and unmanageable. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION Personal change is best described as: A. Part of one’s development as a leader. B. An entirely different phenomenon from technical change. C. Much more difficult to put into practice. D. Something that happens within a person’s comfort zone. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION The nurse manager of a busy pediatric unit noticed that a new infusion system seemed to be difficult to use. What should the manager do first? A. Call the manufacturer to complain B. Bring in the nurse educator for more training sessions C. Ask the staff if they are having problems with the system […]
Date: September 3rd, 2020
QUESTION If change is a natural phenomenon, why does it often provoke resistance? A. People resist doing more work. B. It moves people out of their comfort zone. C. Every change provokes passive resistance. D. Change is never welcome. ANSWER: ANS: B
Date: September 3rd, 2020
QUESTION Which of the following is likely to be necessary when introducing a new piece of complex equipment? A. Opportunity to practice using it B. A brainstorming session on the purpose of the equipment C. Opportunity for staff to express their feelings about receiving new equipment D. A strict timeline for implementation ANSWER: ANS: […]
Date: September 3rd, 2020
QUESTION The three major sources of resistance to change are: A. Technical concerns, psychosocial needs, and threats to a person’s position. B. Staffing concerns, physical needs, and threats to hierarchy needs. C. Prior concerns, social needs, and threats to self-actualization. D. Technology concerns, personal needs, and threats to hospitalized clients. ANSWER: ANS: A
Date: September 3rd, 2020
QUESTION The most common source of incivility to new graduates are: A. Co-workers. B. Supervisors. C. Physicians. D. CNAs. ANSWER: ANS: A
Date: September 3rd, 2020
