QUESTION The phenomenon of change is best characterized as: A. A natural occurrence. B. Artificially imposed by administration. C. A man-made occurrence. D. Unpredictable and unmanageable. ANSWER: ANS: A
QUESTION Personal change is best described as: A. Part of one’s development as a leader. B. An entirely different phenomenon from technical change. C. Much more difficult to put into practice. D. Something that happens within a person’s comfort zone. ANSWER: ANS: A
QUESTION The nurse manager of a busy pediatric unit noticed that a new infusion system seemed to be difficult to use. What should the manager do first? A. Call the manufacturer to complain B. Bring in the nurse educator for more training sessions C. Ask the staff if they are having problems with the system […]
QUESTION If change is a natural phenomenon, why does it often provoke resistance? A. People resist doing more work. B. It moves people out of their comfort zone. C. Every change provokes passive resistance. D. Change is never welcome. ANSWER: ANS: B
QUESTION Which of the following is likely to be necessary when introducing a new piece of complex equipment? A. Opportunity to practice using it B. A brainstorming session on the purpose of the equipment C. Opportunity for staff to express their feelings about receiving new equipment D. A strict timeline for implementation ANSWER: ANS: […]
QUESTION Why do stories sometimes persuade people more effectively than statistics? A. They are more dramatic. B. They are easier to remember. C. They are easier to understand. D. All of the above ANSWER: ANS: D
QUESTION According to research done by Kalisch, which group is most likely to embrace change? A. Staff nurses B. Nurse managers C. Nursing assistants D. All of the above ANSWER: ANS: B
QUESTION Which societal changes have promoted the nurse’s return to school and further education? (Select all that apply.) 1. Patients have increasingly more complex and varied health needs. 2. Previously unknown diseases are being identified. 3. New technologies are being developed that require continual knowledge updates. 4. Patients are staying longer in the hospital. 5. […]
QUESTION As a charge nurse, which of the following clients should be assigned to a nurse who was sent to a neurological unit from a general surgical unit? A. A client who has a stable cervical fracture and is in halo traction B. A client who has Guillain-Barré syndrome who is having respiratory difficulties C. […]
QUESTION Moral distress is best described as: A. A rare phenomenon in health care. B. A violation of professional ethics. C. A common occurrence during collective bargaining negatives. D. A union generated management-labor conflict. ANSWER: ANS: B