QUESTION The staff development trainer is preparing material as part of a teambuilding seminar. What should the trainer include in the teaching material? (Select all that apply.) 1. Importance of setting goals 2. Honoring individual talents 3. Strategies to support group cohesion 4. Methods to ensure good communication 5. Reviewing structure, process, and outcomes […]
QUESTION Which approach to change relies on interpersonal relationships as the power ingredient? 1. Empirical-rational 2. Technostructural 3. Normative-reeducative 4. Power-coercive ANSWER: Correct Answer: 3 The normative-reeducative approach is based on the assumption that human motivation depends on the sociocultural norms and the individual’s commitment to these norms. The empirical-rational approach is based on […]
QUESTION The clinical documentation committee is facing issues with the nursing staff regarding the upgrading of the documentation software. The committee chair plans to review the stages of conflict with the committee in preparation for implementation of the software. In which order should the stages be reviewed? 1. Overt 2. Latent 3. Perceived 4. Aftermath […]
QUESTION The nurse sends an e-mail to the unit manager requesting a vacation day. The manager does not answer the e-mail and schedules the wrong day. Has a response to the original message occurred? 1. Yes; when the day was scheduled, the response occurred. 2. Yes; the action of not sending a reply to the […]
QUESTION The nurse is collaborating with another health care provider to help a client regain skills needed to function in the home environment. This nurse is most likely working with a member of which discipline? 1. Physical therapy 2. Social work 3. Occupational therapy 4. Respiratory therapy ANSWER: Correct Answer: 3 The discipline charged […]
QUESTION Which resource management strategies have hospitals utilized? 1. The use of clinical nursing assistants (CNAs) 2. The hiring of medical librarians 3. Certification in a specialty area 4. Clinical ladders ANSWER: Correct Answer: 1 The intent of using certified nursing assistants was to relieve the professional nurse of tasks that can safely and […]
QUESTION The nurse manager is reviewing the collaboration continuum in preparation for presenting this information during a staff meeting. In which order, from lowest to highest, should the manager explain this continuum? 1. Referral 2. Consultation 3. Coordination 4. Co-management 5. Parallel functioning 6. Information exchange 7. Parallel communication ANSWER: Correct Answer: 7, 5, […]
QUESTION Which statement best defines data? 1. Synthesized information 2. Related concepts 3. Discrete entities that are described objectively without interpretation 4. Interpreted, organized, or structured information ANSWER: Correct Answer: 3 Data are discrete entities that are described objectively without interpretation. Data are transformed into a knowledge base for the nurse to utilize to […]
QUESTION The nurse manager is reflecting on a negotiation conducted with the medical director which did not produce a desired outcome. In which order should the manager reflect upon this episode? 1. The goal is to win against the other side 2. Each side has a goal to get as much as possible 3. Each […]
QUESTION What is the best definition of communication? 1. The verbal message transmitted between two people 2. Nonverbal interactions between two or more people 3. Any means of exchanging information between two or more people 4. Any means of exchanging information or feelings between two or more people ANSWER: Correct Answer: 4 By defining […]
