QUESTION In which way would an office nurse setting up a patient’s appointment and operating in a rationing of healthcare environment accept appointments? 1. The patient’s ability to pay 2. The lottery system 3. Referrals 4. Recommendations from case managers ANSWER: Correct Answer: 1 When rationing is implemented by having the government set limits, […]
QUESTION Which is a key characteristic of a change agent? 1. Formal power 2. Coercive power 3. Trust 4. Charisma ANSWER: Correct Answer: 3 Change agents must be honest about goals and problems; they must demonstrate trustworthiness and have a track record of integrity and success with other changes. The change agent must trust […]
QUESTION To what does the term data integrity refer? 1. Use of current technology 2. Communication of data 3. Accurate and complete data 4. Privacy of client information ANSWER: Correct Answer: 3 The correctness of patient information is essential. Data integrity refers to making sure that data are entered into the computer system correctly, […]
QUESTION What do diagnosis-related groups (DRGs) establish? 1. The nursing care plan 2. Pretreatment diagnosis billing categories and fee schedule 3. Private health insurance premiums 4. The need for the primary care physician to be consulted ANSWER: Correct Answer: 2 DRGs are part of a classification system used to reimburse hospitals. Using DRGs, a […]
QUESTION During a customer service meeting, a nurse says, “There are many connotations to the word customer.” What does this statement mean? 1. The word is spelled differently in countries such as England and Australia. 2. The word has different dictionary definitions. 3. The word has different meanings depending upon personal experience. 4. The word […]
QUESTION The nurse is attempting to encourage the client to verbalize concerns. What would be an appropriate opening statement? 1. “Please tell me more about your family’s health history.” 2. “Where would you like to begin?” 3. “I’m curious to know more about your feelings.” 4. “Why do you feel that way?” ANSWER: Correct […]
QUESTION A consultant is hired to recommend organizational changes in a healthcare institution. What best describes this consultant’s role? 1. Leader 2. Legitimate authority 3. Internal change agent 4. External change agent ANSWER: Correct Answer: 4 An external change agent is hired from outside the organization that is undergoing the change process. He or […]
QUESTION What reviews are included when evaluating the integrity of a hospital information system? 1. Confidence, competence, and compassion 2. Ethics, confidentiality, and caring processes 3. Empirical data, personal data, and esthetic data 4. Prizing, valuing, and choosing ANSWER: Correct Answer: 2 Ethics, confidentiality, and caring are important in a high-tech environment, as the […]
QUESTION What does capitation funding provide? 1. Admission criteria 2. Prospective payment 3. Retrospective payment 4. Personal payment ANSWER: Correct Answer: 2 Under capitation, healthcare providers are paid a fixed dollar amount per person for providing an agreed-upon set of health services to a defined population for a specific period of time. If the […]
QUESTION A client has just been told that her breast biopsy was positive for cancer. The client is crying when the nurse enters the room. What is the nurse’s best response? 1. “Why are you crying?” 2. “We can sit here quietly. You don’t need to talk unless you want to.” 3. “I’m so sorry […]
