QUESTION The nurse manager is educating the unit staff about ways to promote safer clinical practice. The nurse manager emphasizes that this can be done through the incorporation of which of the following? (Select all that apply.) a. Correlation b. Cooperation c. Collaboration d. Cultural sensitivity e. Communication clarity ANSWER: ANS: B, C, E […]
QUESTION The nurse manager sets a goal to establish a new safety culture on a hospital unit. The nurse manager recognizes that basic components in establishing a new safety culture include a. support of effective health care teamwork. b. encouragement of individualism. c. discouragement of new concepts. d. promotion of a hierarchical system. ANSWER: […]
QUESTION When educating staff about how to reduce errors and increase safety, the nurse manager emphasizes the importance of communication that is (Select all that apply.) a. clear. b. vague. c. timely. d. accurate. e. unambiguous. ANSWER: ANS: A, C, D, E Changes in communication to reduce errors and increase safety need to be […]
QUESTION When conducting an in-service on serious medical errors, the nurse teaches that nearly 70% of sentinel events are related to a. lack of education. b. inadequate resources. c. minimal rest periods. d. miscommunication. ANSWER: ANS: D Multiple studies have pinpointed miscommunication as a major causative agent in sentinel events, that is, errors resulting […]
QUESTION When therapeutically communicating with a client who has just found out he is HIV- positive, the nurse should focus on a. professional needs. b. an unlimited time frame for communication. c. verbal communication only between the client and the nurse. d. achieving identified health-related goals. ANSWER: ANS: D Therapeutic communication is defined as […]
QUESTION A student nurse is learning about how to reduce errors and increase safety. The nursing instructor recognizes that further teaching is warranted when the student nurse states which of the following? a. “When communicating with clients, I will be clear.” b. “I will be timely in my communication with clients.” c. “I will promote […]
QUESTION When communicating with clients, the nurse actively uses listening responses. Which of the following types of listening response should the nurse use? a. Moralizing b. Giving advice c. False reassurance d. Paraphrasing ANSWER: ANS: D Paraphrasing is an example of a listening response that focuses on the client. Moralizing, giving advice, and false […]
QUESTION When working on a nursing unit, the nurse recognizes that incomplete communication errors most often occur during a. staff meetings. b. the night shift. c. a handoff procedure. d. medication administration. ANSWER: ANS: C It is estimated that 70% of reported errors are preventable. “Preventable” means the error occurs through a medical intervention, […]
QUESTION A nurse attends an in-service aimed to educate staff about reporting hospital errors. The nurse demonstrates understanding when listing which of the following as consistent with error reporting within the United States? a. Error reporting is transparent b. Errors are overreported c. Errors are underreported d. Providers are not concerned about consequences of reporting […]
QUESTION The nurse is teaching the student nurse about how to use SBAR when calling a physician. The student nurse verbalizes understanding of SBAR when stating that SBAR is a. used as a situational briefing. b. utilized strictly within the hospital setting. c. not used in e-mails due to HIPAA rules. d. never recorded within […]
