QUESTION Which of the following statements is true in relation to task functions? a. When task functions predominate, member satisfaction increases. b. When maintenance functions predominate, goals are achieved. c. They are behaviors used to move toward goal achievement. d. They are behaviors designed to ensure personal satisfaction. ANSWER: ANS: C Functional roles differ […]
QUESTION Communication is a combination of a. verbal and nonverbal behaviors. b. pitch, tone, and paralanguage. c. proxemics, touch, and kinesics. d. eye contact, facial expressions, and nonverbal messages. ANSWER: ANS: A Communication is a combination of verbal and nonverbal behaviors integrated for the purpose of sharing information. Pitch, tone, and paralanguage are all […]
QUESTION When communicating with a client from Thailand who speaks limited English, the nurse should a. use technical jargon and complex sentences. b. recognize nodding as an indicator the client agrees with what the nurse is saying. c. speak quickly and concisely, using complex words. d. provide advice in a matter-of-fact, concise manner. ANSWER: […]
QUESTION The majority of person-to-person communication is a. verbal. b. process. c. nonverbal. d. content. ANSWER: ANS: C The majority of person-to-person communication is nonverbal. Actions speak louder than words. Process refers to interpersonal sensitivity. Content refers to giving information.
QUESTION The nurse is assessing a newly admitted Native American client. When assessing the client’s perception of touch, the nurse should a. casually touch the client. b. use timing with touch. c. ask the client for permission to touch. d. shake the client’s hand. ANSWER: ANS: C Care must be taken to abide by […]
QUESTION In relation to gender differences in communication, which of the following is true? a. Men use more verbal communication in interpersonal relationships. b. Women smile more often. c. Men require less personal space than women. d. Men have a greater range of vocal pitch. ANSWER: ANS: B Studies show that women tend to […]
QUESTION Social cognitive competency refers to a. the ability to use verbal and nonverbal interventions. b. understanding the relationships between the roles of the sender and receiver. c. the ability to interpret message content within interactions from the point of view of each participant. d. interpreting emotional content by observing body language. ANSWER: ANS: […]
QUESTION When communicating with a client, which of the following best demonstrates the use of nonverbal communication? a. Ignoring nonverbal cues b. Holding the client’s hand c. Conversing with the client d. Using incongruent nonverbal behaviors ANSWER: ANS: B Skilled use of nonverbal communication through [therapeutic] silences, use of congruent nonverbal behaviors, body language, […]
QUESTION A client states he is feeling fine, but the nurse observes that he has a tense body posture and a frown on his face. The nurse suspects that he is experiencing pain based on knowledge of a. confirming responses. b. denotation. c. proxemics. d. kinesics. ANSWER: ANS: D Kinesics is an important component […]
QUESTION Cultural competence a. involves a lack of acceptance of cultural differences in others. b. requires self-awareness of one’s own cultural values. c. is a nonessential skill set required for health care providers. d. begins with developing knowledge and acceptance of cultural differences in others. ANSWER: ANS: B Cultural competence is defined as “a […]
