QUESTION A group of nursing assistants approached the nurse manager to discuss pay raises on another unit. This is a form of: a. Upward communication b. Lateral communication c. Diagonal communication d. Informal communication ANSWER: ANS: D Informal communication spreads at an increasing rate as individuals from clusters inform other small groups of people […]
QUESTION The staff nurse was providing discharge instructions to the client. After the nurse discussed the importance of making an appointment the following week for a follow-up visit with the physician, the client said, “I wonder if I can go visit my daughter who lives out of town next week.” The nurse determined that the […]
QUESTION A number of changes are introduced to a unit, including changes to familiar clinical procedures and the use of PDAs to enable bedside documentation. You, as unit manager, anticipate which of the following will contribute most to complexity compression? a. Meaning of the change b. Pace of changes c. Previous experiences with change d. […]
QUESTION A staff nurse was approached by a nursing assistant who wanted to give a report about a client’s condition. The nurse said, “I don’t have time to listen right now.” This is an example of: a. Upward communication b. Barrier to communication c. Downward communication d. Grapevine communication ANSWER: ANS: B Time pressures, […]
QUESTION You have just hired a recent graduate. The graduate is thrilled with the opportunity that she has been given, as well as with the idea that “working means no more essays, tests, or assignments!” She indicates that she has no intention of touching a book, journal, or health information Website for a “long time.” […]
QUESTION Which of the following cultures views eye contact as indicating trustworthiness? a. Hispanic Americans b. Asian Americans c. White Americans of European origin d. Native Americans ANSWER: ANS: C White Americans of European origin tend to view eye contact as indicating trustworthiness.
QUESTION In order to plan long term, you consider what the client of the future will look like. Which of the following client profiles would best capture shifting demographics and trends in health care? a. Younger, knowledgeable about health options b. Female, uses emergency care services for parents and children c. Older, one or more […]
QUESTION Two nurses, one male and one female, were discussing client assignments. Which of the following best illustrates gender differences between these two colleagues? a. Male: “I think the client needs to have a nursing assistant assigned on a one-to-one basis.” Female: “I agree with you.” b. Male: “I think the client is experiencing a […]
QUESTION Steady state styles would be most likely in which of the following situations? a. Small hospital, in an isolated rural setting, with limited hierarchy b. Large urban teaching hospital c. Health network with several organizations d. Travel nurse agency ANSWER: ANS: A Steady state career styles (career-long commitment to a particular position) are […]
QUESTION During an interview for a manager’s position, you find the supervisor and staff unfriendly. Responses to questions are met with vague responses. After the interview, you decide not to pursue the position. What follow-up, if any, is most appropriate? a. There is no need for you to do anything further. You likely will not […]
