QUESTION During a performance evaluation, the staff nurse tells the nurse manager, “I’m not the only one who takes a long lunch break, so I shouldn’t be penalized for doing that.” The nurse manager understands that the staff nurse’s behavior is that of: a. An exploder b. A sniper c. An unresponsive person d. A […]
Date: September 3rd, 2020
QUESTION An alcoholic client is being discharged. To help enhance the client’s self-esteem, it would be most appropriate for the staff nurse to provide information about: a. Taking a vacation alone b. Self-help support groups c. Referral sources d. Nutritional support ANSWER: ANS: B Voluntary service groups and self-help groups provide support in working […]
Date: September 3rd, 2020
QUESTION Which of the following is indicative of trashing other nurses? a. Nurses working together as a team b. Nurses committing themselves to actions that they do not complete c. Nurses identifying with their male colleagues d. Nurses talking about other nurses behind their backs ANSWER: ANS: D Trashing is a form of character […]
Date: September 3rd, 2020
QUESTION A staff nurse exploded angrily at the charge nurse and said, “I don’t have time to turn the client because I have to catch up on my charting.” The charge nurse replied, “I want to see you in my office right now!” This is an example of what type of transactional pattern? a. Adult […]
Date: September 3rd, 2020
QUESTION A staff nurse left the unit in anger. She told the nurse manager, “I would have gotten that promotion if it weren’t for you.” What type of game was the staff nurse playing? a. Blame others b. Attack c. Self-pity d. The corner ANSWER: ANS: A “If it weren’t for you” is the […]
Date: September 3rd, 2020
QUESTION The nurse manager was commenting to her staff about the overtime hours she was putting in because of a shortage of nurses. This is an example of what type of game? a. Blame others b. “Poor me” c. The corner d. The bear trapper ANSWER: ANS: B Harried executives work hard to maintain […]
Date: September 3rd, 2020
QUESTION A staff nurse complained to the nurse manager that she was too tired to continue a schedule that required her to double back to work. The nurse manager responded, “I understand that you get tired when you double back.” The nurse manager was demonstrating which assertive technique? a. Broken record b. Fogging c. Negative […]
Date: September 3rd, 2020
QUESTION Which of the following people have a life position that indicates “I’m OK, you’re not OK”? a. People who assume that they are less competent and less influential than others b. People who feel OK about themselves and others c. People who supervise others closely because they feel others cannot be trusted d. People […]
Date: September 3rd, 2020
QUESTION A group of nursing assistants approached the nurse manager to discuss pay raises on another unit. This is a form of: a. Upward communication b. Lateral communication c. Diagonal communication d. Informal communication ANSWER: ANS: D Informal communication spreads at an increasing rate as individuals from clusters inform other small groups of people […]
Date: September 3rd, 2020
QUESTION The staff nurse was providing discharge instructions to the client. After the nurse discussed the importance of making an appointment the following week for a follow-up visit with the physician, the client said, “I wonder if I can go visit my daughter who lives out of town next week.” The nurse determined that the […]
Date: September 3rd, 2020
