QUESTION The hospital changed its management technique to theory Z. Theory Z differs from other management theories in that theory Z: a. Focuses on productivity b. Focuses on institutional system c. Calls for the formation of quality circles to make decisions d. Calls for the development of strategic plans ANSWER: ANS: C Quality circles […]
QUESTION A staff nurse became upset with the hospital because newer nurses were being hired directly after graduation from nursing programs at a higher pay than the nurse’s. Based on the equity theory, what would be expected from the staff nurse? a. Pride in his performance b. Feelings of being overrewarded c. Decrease in productivity […]
QUESTION The nurse manager recently embraced a participatory style of management. After doing so, the nurse manager found that morale and productivity were increased. Which of Douglas McGregor’s theories best describe this situation? a. Self-determination theory b. Theory X c. Theory Y d. Theory W ANSWER: ANS: C According to McGregor’s theories, a manager […]
QUESTION A staff nurse made a medication error. The nurse immediately filled out an incident report, called the doctor, and notified the nurse manager. The staff nurse’s self-awareness and the ability to function responsibly is an example of: a. Productivity b. Emotional intelligence c. Empathy d. High morale ANSWER: ANS: B Goleman labels the […]
QUESTION A nurse manager was having difficulty with the staff. Morale was low because of petty gossiping among the staff and intolerance of each other’s behaviors. The nurse manager decided that the best way to handle this situation was to develop self-competence a. Attending a conflict management course b. Being politically aware c. Being conscientious […]
QUESTION At the nurse managers’ council meeting, staff tardiness was discussed. After returning to the unit, the nurse manager developed a log to track how often tardiness occurred and who was coming into work late. The nurse manager was demonstrating: a. Accurate self-awareness b. Service orientation c. Leveraging diversity d. Motivation ANSWER: ANS: D […]
QUESTION A rural hospital was forced to close because of financial problems. The staff and personnel were laid off. Based on Alderfer’s modified need hierarchy, the hospital administration interfered with which need? a. Safety/security b. Existence c. Relatedness d. Growth ANSWER: ANS: B The needs classified as safety/security needs in Maslow’s hierarchy have been […]
QUESTION The charge nurses inform the nurse manager that the newly hired nurses are having difficulty with decision making and delegating. The best way for the nurse manager to handle this situation is to send the charge nurses to: a. A conflict management course b. A self-management course c. A stress management course d. Supervisory […]
QUESTION The staff nurses enjoyed meeting in the break room to share lunches and have some down time. The nurse manager had the staff break room converted to a family waiting room. The nurse manager was interfering with which staff need, according to Maslow’s hierarchy of needs? a. Physiologic b. Safety/security c. Social/belonging d. Self-actualization […]
QUESTION Newly hired nurses were having difficulty in delegating tasks to the nursing assistants. They approached the nurse manager about setting up a leadership laboratory. The nurse manager decided that the key component that needed to be taught was: a. How to take care of one’s body b. How to accept feelings c. How to […]
