QUESTION A nurse at a physician-run clinic tried to schedule an operating room for an early morning outpatient surgery. The nurse manager of the operating rooms did not have any available rooms until late afternoon, so the nurse manager refused the request. This resulted in what type of conflict? a. Cultural conflict b. Horizontal conflict […]
QUESTION After working several years in the hospital setting, a master’s-prepared nurse was hired at a local university. As a new faculty member, the nurse began to feel overwhelmed with the responsibilities of teaching, professional development, and community ser The nurse was also expected to develop on-line courses using specific software. Which type of conflict […]
QUESTION Although the house supervisor demanded a high quality of care, the nurse manager’s request for more staffing because of increased patient acuity levels was denied. This action by the house supervisor produced what type of conflict? a. Intrasender conflict b. Person-role conflict c. Intragroup conflict d. Intergroup conflict ANSWER: ANS: A Intrasender conflict […]
QUESTION A rural hospital was switching to computerized charting. Many of the senior nurses were feeling anxious about the changes because of the new technology involved. In what stage of conflict were the senior nurses? a. Latent b. Perceived c. Felt d. Manifest ANSWER: ANS: C Affective states such as stress, tension, anxiety, fear, […]
QUESTION The nurse manager overheard a staff nurse say that she was sending out her résumé to other agencies. When the nurse manager tried to verify this information, the staff nurse denied that she was looking for another job. The staff nurse was demonstrating what type of conflict? a. Latent b. Perceived c. Felt d. […]
QUESTION A nurse manager was hired after the hospital employees unionized. After a few days on the job, an employee on the unit became angry at the staffing schedule the nurse manager had posted. The employee filed what type of grievance? a. Harassment grievance b. Political grievance c. Imagined grievance d. Informal grievance ANSWER: […]
QUESTION A staff nurse disagreed with the nurse manager’s decision not to allow smoking breaks. The staff nurse then began discussing the decision with other members of the staff who smoked. The staff nurse escalated the conflict by: a. Competition b. Bickering c. Constriction of others d. Coalition formation ANSWER: ANS: D Coalition formation […]
QUESTION Which of the following is an example of unfair labor practices by management? a. Contributing financial support to the union b. Supporting employees to develop a union c. Being unable to bargain with representatives d. Allowing the selection of a representative ANSWER: ANS: A Management may not contribute financial or other support or […]
QUESTION After a physician reprimanded a staff nurse for not reporting the patient’s vital signs, the staff nurse began experiencing a severe migraine headache. The staff nurse then asked the nurse manager if he could take a sick day and leave the unit. The staff nurse was coping with the physician’s reprimand by: a. Displacement […]
QUESTION After becoming unionized, hospital employees become satisfied with the hospital’s acceptance of their demands regarding staff-patient ratios. The employees then decide that they no longer want to be represented by the labor organization. The employees’ next step is to: a. Initiate a decertification election with a 10% show of interest b. Call a strike […]
