QUESTION The hospital administrator insinuated that overtime hours would be cut from a certain staff member’s work schedule. This staff member had a history of complaining about the hospital’s policies. An essential rule that the staff member needs to remember when negotiating is to: a. Show no fear b. Be ready to be intimated c. […]
QUESTION Unit personnel have a great deal of respect for the nurse manager. Based on Fred Fielder’s contingency model of leadership, what situation helps the nurse manager to be effective? a. Unit environment b. Staff-to-staff relations c. Positional power d. Staff empowerment ANSWER: ANS: C Positional power refers to the authority inherent in a […]
QUESTION The hospital hired a consultant in the hopes of developing: a. An adversary b. An opponent c. An ally d. A bedfellow ANSWER: ANS: C The basic strategy when dealing with allies is to bring them into the organization and treat them as members.
QUESTION During the breakthrough negotiation between the hospital’s unlicensed workers and the nurse manager of a unit, the nurse manager reframed a personal attack by the unlicensed workers by saying: a. “I don’t agree with you.” b. “I understand that you are angry.” c. “How would you deal with the situation?” d. “What do you […]
QUESTION The licensed personnel were told that they could no longer wear different-colored scrubs as their uniforms. They were told that they had to wear white uniforms. Because the licensed personnel were unionized, they refused to continue working until they could resume wearing different-colored scrubs. The best way for the nurse manager to handle this […]
QUESTION The hospital administrator began the bargaining process with the staff nurses by sarcastically saying, “I know that you are intelligent people.” The hospital administration was playing what dirty trick? a. Seducing the staff nurses b. Annoying the staff nurses c. Demeaning the staff nurses d. Using a smoke screen approach ANSWER: ANS: C […]
QUESTION An equipment sales representative made frequent visits to a skilled nursing facility. During his visits, he continually asked one of the married staff nurses out to eat. The married staff nurse kept refusing his offer. One less direct way the staff nurse can deal with the equipment sales representative is to: a. Provide him […]
QUESTION Two staff members were experiencing an interpersonal conflict. They agreed to have the nurse manager present while discussing the problem. The nurse manager’s role would be that of: a. Compromiser b. Collaborator c. Mediator d. Complainer ANSWER: ANS: C The leader or manager, if present, should act as a mediator and ask the […]
QUESTION A rural hospital was switching to computerized charting. Many of the senior nurses were feeling anxious about the changes because of the new technology involved. In what stage of conflict were the senior nurses? a. Latent b. Perceived c. Felt d. Manifest ANSWER: ANS: C Affective states such as stress, tension, anxiety, fear, […]
QUESTION The nurse manager overheard a staff nurse say that she was sending out her résumé to other agencies. When the nurse manager tried to verify this information, the staff nurse denied that she was looking for another job. The staff nurse was demonstrating what type of conflict? a. Latent b. Perceived c. Felt d. […]
