QUESTION The nurse manager of a long-term care facility was mediating an interpersonal conflict between a staff nurse and a nurse’s aide who worked together on the night shift. One strategy that the nurse manager used was to: a. Allow each staff member to blame the other b. Encourage the staff nurse to tell her […]
Date: September 3rd, 2020
QUESTION A nurse manager wanted to use the nominal group process as a team development technique to help resolve conflicts on the unit. The nurse manager asked each staff member to state his or her goal, which the manager then wrote on a chalkboard for all to see. What step of the nominal group process […]
Date: September 3rd, 2020
QUESTION Because of an increased risk of workplace violence, an urban medical center instituted a workplace violence prevention training program. All of the following are topics that need to be included except: a. Risk factors that contribute to assault b. Information on multicultural diversity c. Approaches to dealing with individuals who have a stressful life […]
Date: September 3rd, 2020
QUESTION The nurse manager, using the nominal group process, made a list of ways to handle conflicts on the unit. The next step was to decide who should be involved in decision making and who would be responsible for implementing that decision. This is known as: a. A round-robin session b. A negotiating session c. […]
Date: September 3rd, 2020
QUESTION Because of low morale and a high level of territorialism, the unit personnel decided they wanted the administration to remove the new nurse manager. The unit personnel were exhibiting what type of behavior? a. Performance problems b. Bullying behavior c. Attendance problems d. Healthy behavior ANSWER: ANS: B Numerous bullying behaviors are displayed […]
Date: September 3rd, 2020
QUESTION Hersey and Blanchard’s situational leadership theory predicts the most appropriate leadership style based on which of the following variables? a. Readiness of followers b. Readiness of physicians c. Readiness of nurses d. Readiness of the organization ANSWER: ANS: A The situational leadership theory predicts which will be the most appropriate leadership style based […]
Date: September 3rd, 2020
QUESTION Which of the following is the most effective way to manage conflict? a. Avoiding b. Compromising c. Collaborating d. Competing ANSWER: ANS: C Collaborating is a “win-win” strategy and contributes to effective problem solving because both parties try to find mutually satisfying solutions. Generally, this is a most effective method of conflict resolution.
Date: September 3rd, 2020
QUESTION Transactional leadership focuses on management tasks and trade-offs in exchange for expected performance. In transformational leadership, the nurse manager: a. Sets goals for the employees b. Uses management by exception c. Focuses on day-to-day operations d. Encourages self-management ANSWER: ANS: D The leader in transformational leadership uses individualized approaches, provides a sense of […]
Date: September 3rd, 2020
QUESTION Two staff nurses were unable to resolve their differences regarding the number of assigned days they had to float to another unit. The two staff nurses agreed to ask the nurse manager to help manage this conflict by: a. Mediating b. Planning c. Collaborating d. Competing ANSWER: ANS: A Mediation is a friendly […]
Date: September 3rd, 2020
QUESTION The nurse manager sees herself as demonstrating leadership skills based on the situation. She can be a follower as well as a leader; she is aware of her behavior and the behavior of her followers. The nurse manager’s leadership style is: a. Transactional leadership b. Integrative leadership c. Transformational leadership d. Situational leadership […]
Date: September 3rd, 2020
