QUESTION The nurse manager demonstrates self-confidence in his ability to lead. He also describes himself as a visionary with empathy. Daniel Goleman identifies this behavior as: a. A servant leader b. A benchmark for excellence c. An emotional intelligence competency d. Contingent reinforcement leadership ANSWER: ANS: C According to Goleman, one necessary emotional intelligence […]
QUESTION Which of the following theorists stresses leadership that serves people? a. Warren Bennis b. Robert Greenleaf c. Larry Spears d. Peter Senge ANSWER: ANS: B Robert Greenleaf wrote Servant Leadership. Servant leadership puts serving first, takes a holistic approach, shares decision making, and builds community.
QUESTION According to Peter Senge’s theory, all of the following are disciplines for building a learning organization except: a. Systems thinking b. Personal mastery c. Mental models d. Emotional competence ANSWER: ANS: D Peter Senge’s theory is based on five disciplines: (1) systems thinking, (2) personal mastery, (3) mental models, (4) shared vision, and […]
QUESTION The staff developer prepared a presentation for the hospital regarding diversity. What is the single most important factor predicting successful implementation of a diversity program? a. Nurses’ support b. Administrative support c. Physicians’ support d. Stake holders’ support ANSWER: ANS: B Administrative support is the single most important factor predicting implementation success.
QUESTION The chief nursing officer (CNO) scheduled performance evaluations for one male nurse manager and one female nurse manager. Which leadership skill would the CNO expect to find in the leadership styles of both genders? a. Autocratic management style b. Aggressive communication skills c. Skills in networking outside the organization d. Nondirective management style […]
QUESTION The nurse applicant revealed during a job interview that he had undergone a below-the-knee amputation. After the interview, the nurse manager thanked the nurse for coming in but said she was sorry that she would not be able to hire him (even though there were openings available). What law did the nurse manager violate? […]
QUESTION A staff nurse did not agree with the nurse manager about the new staffing policy. What is the best way for the staff nurse to handle the situation effectively? a. Discuss the disagreement in a public forum b. Try to develop solutions to the problem c. Bring up the problem during a Joint Commission […]
QUESTION Which kind of followers believe they must please the boss? a. Effective followers b. Conformist followers c. Alienated followers d. Ineffective followers ANSWER: ANS: B Conformist followers believe that they must always please the boss.
QUESTION The primary difference between leadership and management is that leadership is more outcomes oriented and management is more: a. Process oriented b. Solutions oriented c. Conflict resolution oriented d. Organization oriented ANSWER: ANS: A Nursing leadership is broader than management and is concerned with doing the right things. It does overlap some with […]
QUESTION Which of the following trends is most important for the twenty-first-century leader and manager? a. Shortage of health care facilities b. Spread of Asian flu c. Shortage of medication d. Globalization ANSWER: ANS: D Health care economics, globalization, innovation, succession, safety as it relates to the nursing shortage, and achievement of magnet status […]
