QUESTION Which are associated with conflict? Select all that apply. 1. Directive power 2. Limited resources 3. Synergic power 4. Uneven status 5. Ambiguity ANSWER: Answer: 1; 2; 4; 5 Rationale: • Directive power: This unequal distribution of power is associated with conflict because those who have the power use it for their own […]
QUESTION The nursing supervisor overhears a novice nurse manager discussing conflict. Which statement indicates the nursing supervisor might need to review conflict management with the nurse manager? 1. “Since all conflicts cause friction and are bad for morale, I need to interject whenever conflict arises.” 2. “I need to make sure everyone in my department […]
QUESTION Which example indicates a situation in which more than decision-making skills is indicated? 1. A nurse administrator needs to hold administrative staff meetings on a day when most are available. 2. The Emergency Department nurse manager is contemplating how to best schedule the staff to ensure coverage. 3. A nurse manager gets a report […]
QUESTION The nurse manager asks a staff nurse to work a double shift because the census is high. Although the nurse realizes the staffing for the night shift is low, the nurse has already made a family commitment for the same night. Of which concept is this an example? 1. Intrapersonal conflict 2. Interpersonal conflict […]
QUESTION The nurse manager is concerned about a family member’s complaint regarding unprofessional behavior of a nurse on the unit. Which is the most effective method to address this issue? 1. Address the complaint with the individual nurse via the telephone right away. 2. Send an e-mail to the nursing staff about expected professional behavior. […]
QUESTION The nurse manager knows there is conflict between two of the charge nurses. This nurse manager makes the decision to postpone an intervention and allow the conflict to escalate. Which best describes the goal of the nurse manager in making this decision? 1. Allow sufficient time for the conflict to spontaneously resolve. 2. Gain […]
QUESTION Which are considered formal groups? Select all that apply. 1. The unit staff meet once monthly after work and discuss problems encountered recently. 2. Several people work together to facilitate a policy change for discharge procedures. 3. The nurse managers meet once monthly to discuss issues varying from unit to unit. 4. Once every […]
QUESTION A staff nurse has experienced disagreements with one of the residents about several client-related issues. The resident reacts to this conflict by belittling the nurse in front of colleagues. In following the chain of command, the nurse discusses the situation with the nurse manager. Which best exemplifies how the nurse should describe this conflict […]
QUESTION How should a nurse leader assist a group meeting to stay on task and on time? Select all that apply. 1. Set a convenient and quiet meeting time and place. 2. Allow only the key members to participate in group discussions. 3. Personally evaluate each idea as it comes up and then decide to […]
QUESTION The nurse manager is facilitating a collaborative team whose mission is to negotiate employment contracts with physicians. The nurse manager does not want to compromise the nurses’ concerns in favor of the doctors, and so should plan on using which strategies to facilitate this outcome? Select all that apply. 1. Accommodating 2. Collaborating 3. […]
