QUESTION For services such as banking or health care, “production” typically occurs when the: A. customer specifies the service requirements. B. service is paid for by the customer. C. service is designed in-house. D. service is delivered to the customer. E. customer provides feedback. ANSWER D
Date: September 3rd, 2020
QUESTION By dispersing different stages of its value chain to those locations around the world where the value added is maximized or where the costs of value creation are minimized, a firm creates a(n): A. integral circle. B. dispersal chain. C. global web. D. international mesh. E. worldwide circle. ANSWER C
Date: September 3rd, 2020
QUESTION Which of the following is the function of a value chain that controls the transmission of physical materials through the value chain, from procurement through production and into distribution? A. Human resource B. Finance C. Marketing D. Logistics E. Research and development ANSWER D
Date: September 3rd, 2020
QUESTION In which of the following tasks will the learning effects be most significant? A. Pizza delivery for a fast-food major B. Data entry for a loan recovery center C. Assembly process involving 1,000 complex steps D. Sewing buttons onto shirts in a garment factory E. Delivering letters to different recipients ANSWER C
Date: September 3rd, 2020
QUESTION Which of the following functions creates a perception of superior value in the minds of consumers by solving consumer problems and by supporting them after they have purchased the product? A. Production B. Marketing and sales C. Human resources D. Customer service E. Logistics ANSWER D
Date: September 3rd, 2020
QUESTION The two phenomena that help explain the experience curve are: A. learning effects and economies of scale. B. technology inputs and wealth transfer. C. leveraging subsidiary and local responsiveness. D. standardized manufacturing and global web. E. efficiency frontier and location economies. ANSWER A
Date: September 3rd, 2020
QUESTION Which of the following is a value creation activity that falls into the category of primary activities? A. Creation and maintenance of information systems B. Customer service C. Human resources D. Logistics E. Company infrastructure maintenance ANSWER B
Date: September 3rd, 2020
QUESTION Which of the following refers to cost savings that come from acquiring knowledge from doing a task? A. Learning effects B. Exponential effects C. Ancillary effects D. Economies of scale E. Location economies ANSWER A
Date: September 3rd, 2020
QUESTION Which of the following support functions is most likely to involve dealing with the organizational structure, control systems, and culture of the firm? A. Human resources B. Logistics C. Information systems D. Company infrastructure E. Inventory management ANSWER D
Date: September 3rd, 2020
QUESTION Processes are the: A. manner in which decisions are made and work is performed within the organization. B. metrics used to measure the performance of subunits. C. devices used to reward appropriate managerial behavior. D. metrics used to make judgments about how well managers are running the subunits. E. norms and value systems that […]
Date: September 3rd, 2020
