QUESTION A transformational leader who leads others to seeing change as an opportunity in which they can thrive is ________. a. declaring victory too soon b. emphasizing managing over leading c. demonstrating integrity d. instilling confidence ANSWER d
QUESTION When supply exceeds demand, a company has a(n) ________. a. excess b. surplus c. shortage d. scarcity ANSWER b
QUESTION Brenda is a manager and has responsibility for many employees. She has a _______ span of control. A) short B) long C) narrow D) wide ANSWER D
QUESTION When demand exceeds supply, there is a(n) ________ of that product. a. excess b. surplus c. shortage d. scarcity ANSWER c
QUESTION A manager’s span of control determines A) how many decisions he or she makes. B) how many employees he or she oversees. C) how many promotions he or she gets. D) how many performance reviews he or she conducts annually per employee. ANSWER B
QUESTION Apple’s iPhone made improvements on the cellular phone. This is an example of ________ innovation. a. incremental b. disruptive c. revolutionary d. exponential ANSWER a
QUESTION The best example of a revolutionary innovation is ________. a. Microsoft Word 7.0 b. Apple iPhone c. the cell phone d. the Internet ANSWER d
QUESTION A college or university has the vision of helping every student to graduate within six years. Some people can use this vision to assess whether the college is one they want to do business with. Which one of the four hats does this use of the vision affect?a. customers/students b. employees/professors c. managers/deans d. […]
QUESTION Which of the following is the second in the five steps that people go through when assessing their reaction to something new? a. Persuade b. Decide c. Confirm d. Implement ANSWER a
QUESTION The organization where you work is strictly hierarchical, has workers perform highly specialized jobs, has many rigidly imposed rules, and places all authority in the hands of a few top leaders. Your organization is A) neurotic. B) autocratic. C) bureaucratic. D) demagogic. ANSWER C