QUESTION Costs that remain constant and do not depend on the level of business being generated are called ________ costs. a. variable b. consistent c. economy d. fixed ANSWER d
QUESTION One pitfall of change is ________. a. stifling complacency b. creating a vision statement c. performing as a team d. failing to build a substantial coalition ANSWER d
QUESTION The best communicators are intuitive enough to understand the best ways to communicate with others. Indicate whether the statement is true or false ANSWER TRUE
QUESTION Which of the following is NOT an advantage of a tall organizational structure? A) Managers can closely supervise their employees. B) Employees communicate easily, because they are on the same level. C) The role of employees at each layer in the organizational hierarchy is clearly defined. D) There are many opportunities for advancement, since […]
QUESTION Directors are warm, enthusiastic individuals with strong communication skills and a tendency to exaggerate. Indicate whether the statement is true or false ANSWER FALSE
QUESTION Sam’s Club can sell Tide detergent for a lower price than the local grocery store. They can do this because of ________. a. economies of scale b. fixed scales c. variable costs d. the supply chain ANSWER a
QUESTION Which of the following groups describes many leaders? a. Late Adopters b. Early Adopters c. Middle Adopters d. Innovators ANSWER b
QUESTION The reason that a change program may break down into various plans without a sense of direction is the pitfall of ________. a. permitting roadblocks against the vision b. failing to understand the need for a clear vision c. declaring victory too soon d. not anchoring changes ANSWER b
QUESTION Which of the following is NOT a benefit of a flat organizational structure? A) Employees can respond quickly to customers. B) Individual companies would make lower profits. C) There is extensive room for advancement. D) It is easy to communicate, because employees often work in teams. ANSWER C
QUESTION Flexing means adapting your own communication style to match the behavior of the person you are communicating with. Indicate whether the statement is true or false ANSWER TRUE