QUESTION In what way was Enterprise Rent-A-Car’s history as a niche company likely to have been a disadvantage as it sought to become an industry leader? A) It had less brand awareness than an entirely new company would have had. B) It lacked experience developing profitable customer relationships. C) It had to overcome its reputation […]
QUESTION The Village Inn owner hires the candidate that impresses him as having the most potential for growing into the head chef position. He recognizes, however, that the new hire will need training to become familiar with the specific demands of the job. If the owner is a good manager, what would his first step […]
QUESTION Given the owner’s priorities, which of the following, if true, most clearly justifies posting a job description on a local Internet job board as the most effective first step? A) The restaurant is located in an area served by a community college with a popular culinary arts program. B) Posting a notice on a […]
QUESTION The Village Inn owner narrows the field to three likely candidates for the head chef position and calls them in for a face-to-face interview. Which of the following topics, if raised by the employer in an interview, is the least helpful in identifying the best applicant? A) what they most dislike about preparing food […]
QUESTION Which of the following, if true, most undermines TestPrepWizard.com’s decision to focus on high-end private tutoring services? A) Customers interested in test preparation services are increasingly likely to have used technology products in educational settings. B) Many students require extensive assistance in order to achieve their score goals on entrance exams. C) The market […]
QUESTION The owner wishes to keep the training program informal and inexpensive and also allow the new chef to become familiar with the operations of the restaurant. Which of the following, if true, makes the owner’s job easier to carry out? A) The successful applicant graduated at the top of her culinary arts program at […]
QUESTION Which of the following, if true, best supports TestPrepWizard.com’s decision to focus on high-end private tutoring services? A) A significant proportion of the people interested in private tutoring to help them prepare for tests live far from tutors capable of providing high-end service. B) Most of the people who take standardized tests are unwilling […]
QUESTION TestPrepWizard.com is considering whether to end its relationship with an especially demanding customer. Which of the following questions is LEAST relevant when making this decision? A) If the relationship ends, is the customer likely to send negative messages about TestPrepWizard.com to other potential customers? B) What contribution does this customer make to TestPrepWizard.com’s customer […]
QUESTION TestPrepWizard.com’s marketing department has produced a report that claims that even though virtually all customers believe that TestPrepWizard.com’s products and services have high value, a significant percentage of TestPrepWizard.com’s customers are not satisfied. A manager at TestPrepWizard.com takes issue with this claim, stating that this is impossible. Is the manager correct? Why or why […]
QUESTION Which of the following, if true, supports the makers’ prediction regarding the adoption rate of Augmented Reality? A) The interface for Augmented Reality strongly resembles those of most Web browsers. B) Current smartphone technology allows users to browse the Web and find restaurant reviews. C) The cameras in most phones are less advanced than […]
