QUESTION Dona has just been promoted to a supervisory management position, but her manager, Tom, has received feedback that her human skills are lacking. He should encourage Dona to attend a one-day training course that guarantees improvement in human skills because they are easy skills to learn. Indicate whether the statement is true or false. […]
QUESTION Middle managers determine the overall direction of the organization and establish the objectives, strategies, and policies for it. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Top management makes the long-term decisions about the overall direction of the organization and establishes objectives, strategies, and policies for it.
QUESTION TJ has an equal mix of technical, human, and conceptual skills. He is currently a supervisory manager but hopes to get a promotion. Having this mix of skills guarantees that he will become a middle manager. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Middle managers need to have […]
QUESTION Fred King runs a small bookstore coffee shop. His newest employee has recommended a new, lower-cost vendor for the store’s coffee supplies. However, the store would have to pay this vendor in cash, and the vendor cannot guarantee the brands or flavors of coffee from month to month. Fred immediately feels uncomfortable with the […]
QUESTION One way that managers cope with complexity is by controlling and problem solving, monitoring results, and solving problems as they arise. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: The other ways are by planning and budgeting, setting targets and specifying the resources and means for achieving them; and […]
QUESTION When a manager is ignoring actual evidence and hanging on to prior beliefs, the manager is showing a prior-hypothesis bias. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Sometimes managers with prior experience will ignore evidence that contradicts their beliefs and continue to hang on to their old hypotheses.
QUESTION Physicians On Call is a new practice of medical doctors who cater to wealthy elderly clients by making house calls and always accepting phone calls. One of the physicians is considered the manager of the practice, but generally decisions are made through discussion and consensus. This is an example of free-rein leadership. Indicate whether […]
QUESTION Strategic plans and operational plans can be just as effective when developed in the absence of a company’s mission and vision. Answer: FALSE Indicate whether the statement is true or false. ANSWER Explanation: Operational plans might help an organization function on a week-to-week basis, but they still need to have the company’s goals […]
QUESTION You can be a leader without being a manager. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Nonmanagement employees can motivate and inspire others, which is part of the definition of being a leader. Unfortunately, you can also be a manager without being a leader.
QUESTION The Village Inn owner narrows the field to three likely candidates for the head chef position and calls them in for a face-to-face interview. Which of the following topics, if raised by the employer in an interview, is the least helpful in identifying the best applicant? A) what they most dislike about preparing food […]
