QUESTION What is the difference between managing and leading? What will be an ideal response? ANSWER Answer: Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization’s goals. Leaders cope with change, whereas managers cope with complexity. Leading is only one part of managing, which also includes […]
QUESTION Suppose that Kohler is deciding whether to create a line of self-installed kitchen and bathroom fixtures. In what way would Kohler’s definition of its mission lead it to make a different decision than it would make if it had no defined mission and merely attempted to follow widely accepted business practices? A) Kohler would […]
QUESTION Chandra has been told by her manager, Sofia, that she has potential to move up in the organization. Sofia has suggested that Chandra get involved in the company’s women’s organization and has offered to sponsor her membership. What is this an example of? What will be an ideal response? ANSWER Answer: This is […]
QUESTION Some managers have mastered different leadership styles and use them as assorted tools, chosen to fit different situations. When might an autocratic approach work better than a free-rein approach? What will be an ideal response? ANSWER Answer: A manager might want to use an autocratic approach when dealing with a new employee whose […]
QUESTION Transformational leadership focuses on inspiring long-term vision, creativity, and exceptional performance in employees. The vision attracts commitment and energizes employees by promoting high ideals and creating meaning in employees’ lives. Would you expect an organization under transformational leadership to experience high or low absenteeism? Explain. What will be an ideal response? ANSWER Answer: […]
QUESTION When employee morale is important to an organization’s management, managers face the challenge of how to quantify something so subjective. How could this be done? What will be an ideal response? ANSWER Answer: Morale can be quantified to a certain extent through measurable objective data such as absenteeism and number of sick days […]
QUESTION Part of the control process is to measure performance. What are the three sources for doing this? What will be an ideal response? ANSWER Answer: written reports, oral reports, and personal observations by the manager (such as those obtained through MBWA—management by walking around) Explanation: Written and oral reports can come from a […]
QUESTION After measuring performance against control standards, there are three courses of action. Which action is appropriate under what circumstances? What will be an ideal response? ANSWER Answer: If results are adequate, but not outstanding, no action is necessary. If results are very positive, perhaps a celebration is in order. If results are negative, […]
QUESTION Consider this statement: As the importance of a decision increases, the amount of necessary fact gathering increases. Past a certain point, however, additional fact gathering is not wise. Which of the following sentences is most strongly supported by this statement? A) When more is at stake, the consequences of making a mistake are greater. […]
QUESTION The product director and the executive are most likely to disagree about which of the following questions? A) Does the manager need to have any technical skills? B) In choosing the best manager for the Prensabi project, are conceptual skills more important than human skills? C) Would it be a mistake to choose the […]
