QUESTION Which of the following is a benefit of having a wide span of control? A) more managerial control B) greater specialization C) more responsiveness to customers D) closer supervision E) more accountability ANSWER Answer: C Explanation: C) A benefit of having a wide span of control is being able to be more responsive […]
QUESTION Which of the following is a drawback of centralization? A) more duplication of effort B) less decision authority by lower managers C) fewer streamlined procedures D) less control by top management E) less specialization ANSWER Answer: B Explanation: B) Less decision authority by lower managers is a drawback of centralization.
QUESTION Which quotation represents the organizational identity of a company? A) “I know what the company wants to do.” B) “I feel I’m treated fairly here.” C) “I’m proud to be part of this company.” D) “I understand what the department does.” E) “I’m encouraged to experiment at this company.” ANSWER Answer: A Explanation: […]
QUESTION Which of the following represents the work specialization aspect of division of labor? A) Big decisions are handled by lower managers in Jacob’s company. B) Luis asked Jesse to attend a meeting for him, Jesse asked Mary to go with him, and Mary asked Sybil to go in her place. C) A narrow span […]
QUESTION When you get a new job, you should make the first 60 days count. You should ask your boss, coworkers, and subordinates how you’re doing and not get defensive when you listen to what they have to say. Which of the following items of practical action is best represented by this statement? A) Make […]
QUESTION Which of the following is NOT one of the things you should do in your first 60 days as an entry-level employee at a new job? A) Be pleasant to be around. B) Get to know people and learn about the organization. C) Make it easy for others to give you feedback. D) Learn […]
QUESTION Which of the following is NOT one of the six basic structural characteristics of an organization? A) division of labor B) rites and rituals C) hierarchy of authority D) span of control E) delegation ANSWER Answer: B Explanation: B) Rites and rituals are examples of organizational culture, not structure. Authority, accountability, and responsibility […]
QUESTION Harry works for a bicycle manufacturer as a salesperson. He sells bikes in quantity to bicycle shops and sporting goods stores. He was given a new monthly sales quota by his boss: 1,000 bikes. Harry increased his in-person sales calls from three per day to four per day. But by the end of the […]
QUESTION Which manager has the narrowest span of control? A) the shift supervisor in an automobile assembly factory who has seven assembly-line workers reporting to her B) the registered nurse in the emergency room who has five other nurses reporting to him C) the president of a landscaping company who has eight supervisors working for […]
QUESTION Best Buy’s Brian Dunn says that one of his roles as CEO is to be the chief listener, to be all around the enterprise, “looking for people with great ideas and passionate points of view that are anchored to the business and connected to things our customers care about.” So when staffers and customers […]
