QUESTION Training surgery personnel in teamwork at 74 Veterans Administration hospitals resulted in 18 percent fewer surgery-related deaths. Which improvement brought about by teamwork is represented by this statistic? A) increased speed B) improved quality outcomes C) increased productivity D) reduced destructive internal competition E) improved cohesiveness ANSWER Answer: B Explanation: B) Fewer surgery-related […]
QUESTION Wilma was a member of a production team. Which of the following describes a team Wilma may have been on? A) Wilma and her team members reported on the backgrounds of three candidates for the position of minister at their church. B) Wilma and her team members flew around the world performing surgery on […]
QUESTION Bill is a member of an action team. Which of the following describes a team Bill could be on? A) Bill and his team members clean hospital rooms between guests. B) Bill and his team members transcribe doctors’ daily tape-recorded notes. C) Bill and his team members meet to figure out how to reroute […]
QUESTION Neil is a racing bike salesperson, reporting to the New England district manager. What is the organizational structure of Neil’s company? A) divisional structure, customer divisions B) divisional structure, geographic divisions C) divisional structure, industry divisions D) functional structure E) matrix structure ANSWER Answer: B Explanation: B) Neil’s company is organized by geographic […]
QUESTION Healthcare facilities are often organized by type of disease or condition, such as oncology, orthopedics, obstetrics and gynecology, psychology, internal medicine, cardiology, and so on. Which type of divisional structure does that arrangement represent? A) products B) industries C) work processes D) customer groups E) geographic regions ANSWER Answer: D Explanation: D) Customer […]
QUESTION The Rudolph Company is a huge manufacturer of vehicles of three types: emergency vehicles, farm vehicles, and construction vehicles. The CEO of the Rudolph Company has three people reporting to him: the president of the emergency vehicles division, the president of the farm vehicles division, and the president of the construction vehicles division. The […]
QUESTION Jerald is CEO of a pharmaceutical company that operates globally. The company has a European president, a North American president, an Asian president, and a South American president. Reporting to each president are the executive vice presidents of research and development, manufacturing, sales and marketing, and finance. Reporting to each executive vice president are […]
QUESTION What does having a wide span of control mean? A) A manager has lots of control over company processes. B) A manager has lots of control over his or her employees. C) A manager has a lot of people reporting to him or her. D) A manager has a lot of time in which […]
QUESTION Rosa is the owner of a small company that sells musical instruments and related supplies. Rosa has four departments set up: shipping, receiving, sales, and accounting. What kind of divisional structure does Rosa use? A) geographic regions B) work processes C) industries D) products E) customer groups ANSWER Answer: B Explanation: B) A […]
QUESTION Which of the following is a drawback of having a narrow span of control? A) less employee freedom to make decisions B) less managerial control and input C) loss of accountability D) loss of supervision E) less specialization ANSWER Answer: A Explanation: A) Managers with a narrow span of control face the drawback […]
