QUESTION Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes.
QUESTION Six Sigma consists of quality assurance procedures companies must install—in purchasing, manufacturing, inventory, shipping, and other areas—that can be audited by “registrars,” or independent quality assurance experts. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: The ISO 9000 series consists of quality assurance procedures companies must install—in purchasing, manufacturing, […]
QUESTION Which of the following is NOT an example of a transformation process? A) baking B) fermentation C) assembly D) room assignments E) registration ANSWER Answer: D Explanation: D) Room assignments is an example of a finished product, or an output.
QUESTION Benchmarking relies on statistical sampling to locate errors by testing some of the items in a production run. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Quality assurance relies on such sampling. Benchmarking is a process by which a company compares its performance with that of high-performing organizations.
QUESTION Which of the following is an example of a service business? A) a dentist who makes false teeth B) a baker who bakes chocolate chip cookies C) a book bindery that binds books D) a factory that makes ice skates E) a law firm that handles divorces ANSWER Answer: E Explanation: E) Service […]
QUESTION Which of the following decisions would likely be made by a centralized authority? A) What are the procedures All American Burger should use to ensure food safety? B) If All American Burger wishes to recruit current students for entry-level management positions, which colleges and universities should All American Burger choose? C) How should a […]
QUESTION Which of the following questions would different All American Burger restaurants be most likely to answer differently? A) What color should All American Burger restaurants be? B) What are the core values of All American Burger? C) What price should All American Burger charge for its products? D) What policies should be put in […]
QUESTION Which of the following is assumed by Ben’s argument? A) No potential member of the Dragon Owls project has better leadership skills than conceptual skills. B) Every potential member of the Dragon Owls project has outstanding skills in at least one respect. C) Some potential members of the Dragon Owls project have creative skills […]
QUESTION Which of the following, if true, most strongly suggests that TLS should change its organizational structure to a functional approach? A) TLS currently maintains separate human resource departments in each of its regions. B) Research suggests that product development failures happened because the product developers were isolated from customers. C) TLS earns large streams […]
QUESTION If the senior manager’s prediction is accurate, which of the following is inferable? A) If TLS does not change to either a product approach or a functional approach, then it will not change its organizational approach at all. B) If TLS is not profitable this year and fails to develop any new products, the […]
