QUESTION Fast Frank’s is a take-out hot dog stand where customers can get any kind of hot dog with any toppings they want, plus French fries or onion rings and soft drinks. That’s all Fast Frank’s sells. Frank strives for continuous improvement. He trains his employees before they ever serve customers and then holds quarterly […]
QUESTION Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes.
QUESTION Six Sigma consists of quality assurance procedures companies must install—in purchasing, manufacturing, inventory, shipping, and other areas—that can be audited by “registrars,” or independent quality assurance experts. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: The ISO 9000 series consists of quality assurance procedures companies must install—in purchasing, manufacturing, […]
QUESTION Which of the following is NOT an example of a transformation process? A) baking B) fermentation C) assembly D) room assignments E) registration ANSWER Answer: D Explanation: D) Room assignments is an example of a finished product, or an output.
QUESTION Benchmarking relies on statistical sampling to locate errors by testing some of the items in a production run. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Quality assurance relies on such sampling. Benchmarking is a process by which a company compares its performance with that of high-performing organizations.
QUESTION Which of the following, if true, strengthens the argument that TLS should change its organizational structure? A) TLS values corporate social responsibility as well as profitability. B) New product offerings have been neglected as divisions have focused on traditional revenue sources. C) TLS division managers have focused on short-term revenue at the expense of […]
QUESTION Electricity generation is an example of an intermittent production process. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Electricity generation is an example of a continuous production process.
QUESTION Which of the following decisions would likely be made by a centralized authority? A) What are the procedures All American Burger should use to ensure food safety? B) If All American Burger wishes to recruit current students for entry-level management positions, which colleges and universities should All American Burger choose? C) How should a […]
QUESTION Which of the following questions would different All American Burger restaurants be most likely to answer differently? A) What color should All American Burger restaurants be? B) What are the core values of All American Burger? C) What price should All American Burger charge for its products? D) What policies should be put in […]
QUESTION Which of the following is assumed by Ben’s argument? A) No potential member of the Dragon Owls project has better leadership skills than conceptual skills. B) Every potential member of the Dragon Owls project has outstanding skills in at least one respect. C) Some potential members of the Dragon Owls project have creative skills […]
