QUESTION Fast Frank’s is a take-out hot dog stand where customers can get any kind of hot dog with any toppings they want, plus French fries or onion rings and soft drinks. That’s all Fast Frank’s sells. Frank strives for continuous improvement. He trains his employees before they ever serve customers and then holds quarterly […]
QUESTION Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes.
QUESTION Six Sigma consists of quality assurance procedures companies must install—in purchasing, manufacturing, inventory, shipping, and other areas—that can be audited by “registrars,” or independent quality assurance experts. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: The ISO 9000 series consists of quality assurance procedures companies must install—in purchasing, manufacturing, […]
QUESTION Which of the following is NOT an example of a transformation process? A) baking B) fermentation C) assembly D) room assignments E) registration ANSWER Answer: D Explanation: D) Room assignments is an example of a finished product, or an output.
QUESTION Benchmarking relies on statistical sampling to locate errors by testing some of the items in a production run. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Quality assurance relies on such sampling. Benchmarking is a process by which a company compares its performance with that of high-performing organizations.
QUESTION Which of the following is an example of a service business? A) a dentist who makes false teeth B) a baker who bakes chocolate chip cookies C) a book bindery that binds books D) a factory that makes ice skates E) a law firm that handles divorces ANSWER Answer: E Explanation: E) Service […]
QUESTION The two ways of adding value in converting resources into finished products are to break down raw materials and to combine raw materials. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Operations processes add value to resources and convert them into products by changing their form.
QUESTION Which of the following is an example of analytic transformation? A) carving marble B) making soup C) building a tree house D) demolishing a building E) dyeing hair ANSWER Answer: A Explanation: A) The process in which resources are broken down to create finished products is known as analytic transformation. The breakdown can […]
QUESTION Betsy remodels and redecorates houses with the help of her computer. She can move walls or doors on the computer before she ever has to demolish a real wall or move a real doorway. She can try different paint colors on the walls and different styles of kitchen cabinets without having to spend a […]
QUESTION Which of the following is an example of a manufacturing business? A) a business that repairs clocks B) a business that makes stock kitchen cabinetry C) a business that designs and installs custom closets D) a business that paints custom signage E) a business that tends plants in shopping malls ANSWER Answer: B […]
