QUESTION Which bits of information go onto a Gantt chart? A) task, start date, end date B) task, start date, end date, employees responsible C) time, tasks, and employees responsible D) tasks and employees responsible E) time and tasks ANSWER Answer: E Explanation: E) In creating a Gantt chart, you express the time across […]
QUESTION Remote Shopping, a television shopping network that takes customer orders by phone, started out with about 100 employees. The company has grown significantly over the years, to nearly 14,000 employees. When the company hit 5,000 phone operators, it decided to move its call center from Atlanta, Georgia, to Fargo, North Dakota. What is the […]
QUESTION Saul runs a hotel. He wants to set up a computer system that can identify individual customer needs, tell him when a reservation has come in, let him know when the customer has checked in and all needs have been met, and then let him know when payment has been received. Which system should […]
QUESTION Land’s End will take your measurements and make you the perfect dress shirt or pair of jeans in the same amount of time it takes the company to produce “off the rack” shirts and jeans. What type of manufacturing is Land’s End involved with? A) lean manufacturing B) mass customization C) flexible manufacturing D) […]
QUESTION Which description of a program evaluation and review technique (PERT) chart is accurate? A) a diagram for determining the most efficient organizational chart B) a diagram for determining the best sequencing of tasks C) a diagram for determining the best place to perform each task D) a diagram for determining the quality of products […]
QUESTION Darcy has a pie shop. She makes fruit pies, cream pies, chocolate pies, pecan pies, even peppermint pies. She mixes the ingredients in small batches, and when one batch is baking, she cleans the mixer, bowls, and spoons and then mixes another kind of pie filling or dough. Darcy and her employees work around […]
QUESTION Leonard runs a small brownie and cookie shop. For the first several years of operation, Leonard and his employees mixed all the batter by hand. Recently, Leonard bought two mixers to take care of mixing the batter. Leonard’s addition of the mixers is an example of which of the following? A) automation B) mass […]
QUESTION Which of the following is an example of standardization? A) mass production B) use of the assembly line C) interchangeable television parts D) sized clothing E) use of robots to perform surgery ANSWER Answer: C Explanation: C) Standardization is the use of uniform parts that could be easily interchanged with similar parts.
QUESTION Which of the following is an application of mechanization? A) In the early 1800s, the Fourdrinier paper machine came into use. This machine made paper in continuous sheets that were later cut into single sheets. Before the invention of this machine, paper was made by the individual sheet. B) Henry Ford’s moving assembly line […]
QUESTION Which two technological changes were directly related to the introduction of standardization, the use of uniform parts? A) assembly line and mass production B) mechanization and assembly line C) automation and mechanization D) mass production and automation E) assembly line and automation ANSWER Answer: A Explanation: A) The use of uniform parts is […]
