QUESTION Which quality control approach is benchmarking a part of? A) Six Sigma B) ISO 9000 Series C) total quality management (TQM) D) statistical process control E) use of Gantt charts ANSWER Answer: C Explanation: C) Accurate standards are used to identify and eliminate problems. TQM organizations are always alert to how competitors do […]
QUESTION Which of the following quality management approaches makes use of periodic random sampling? A) statistical process control B) Six Sigma C) ISO 9000 series D) total quality management E) generic quality assurance programs ANSWER Answer: A Explanation: A) Statistical process control is a statistical technique that uses periodic random samples from production runs […]
QUESTION Statistical process control would NOT work in which of the following situations? A) checking cookies on a moving conveyor belt B) checking for bruised apples in bushel baskets C) checking pages coming off a printing press D) checking for accuracy in DNA sampling data E) checking parts installed on a robotic assembly line […]
QUESTION Where does the statement “[it] gets people away from thinking that 96 percent is good, to thinking that 40,000 failures per million is bad” apply? A) statistical process control B) Six Sigma C) ISO 9000 series D) total quality management E) generic quality assurance programs ANSWER Answer: B Explanation: B) “Six Sigma gets […]
QUESTION What are analytic transformation and synthetic transformation? What will be an ideal response? ANSWER Answer: Analytic transformation is the process in which resources are broken down to create finished products. Synthetic transformation is the process in which resources are combined to create finished products. Explanation: Analytic transformation is the process in which resources […]
QUESTION What is materials requirement planning (MRP)? A) when companies produce goods and services by integrating many facilities, functions, and processes, from suppliers to customers B) when only minimal supplies are kept on the organization’s premises and others are delivered by the suppliers on an as-needed basis C) a computer-based method of delivering the right […]
QUESTION Which method of keeping track of materials uses a bill of materials? A) materials requirement planning B) just-in-time C) enterprise resource planning D) supply-chain management E) inventory control ANSWER Answer: A Explanation: A) Materials requirement planning (MRP) is a computer-based method of delivering the right amounts of supplies to the right place at […]
QUESTION Which bits of information go onto a Gantt chart? A) task, start date, end date B) task, start date, end date, employees responsible C) time, tasks, and employees responsible D) tasks and employees responsible E) time and tasks ANSWER Answer: E Explanation: E) In creating a Gantt chart, you express the time across […]
QUESTION Remote Shopping, a television shopping network that takes customer orders by phone, started out with about 100 employees. The company has grown significantly over the years, to nearly 14,000 employees. When the company hit 5,000 phone operators, it decided to move its call center from Atlanta, Georgia, to Fargo, North Dakota. What is the […]
QUESTION Saul runs a hotel. He wants to set up a computer system that can identify individual customer needs, tell him when a reservation has come in, let him know when the customer has checked in and all needs have been met, and then let him know when payment has been received. Which system should […]
