QUESTION Which of the following quality management approaches makes use of independent registrars? A) generic quality control programs B) total quality management C) Six Sigma D) statistical process control E) ISO 9000 series ANSWER Answer: E Explanation: E) The ISO 9000 series consists of quality assurance procedures companies must install, in purchasing, manufacturing, inventory, […]
QUESTION Give an example of a supply chain containing at least three links. What will be an ideal response? ANSWER Answer: Answers will vary. Sample answer: A logging company supplies logs to a saw mill, which supplies boards to a lumber yard, which supplies boards to a furniture maker, which supplies dining room tables […]
QUESTION Which of the following works in manufacturing but is NOT applicable to service providers? A) quality assurance B) statistical process control C) Six Sigma D) ISO 9000 series E) total quality management ANSWER Answer: D Explanation: D) The ISO 9000 series consists of quality assurance procedures companies must install, in purchasing, manufacturing, inventory, […]
QUESTION Briefly describe the Malcolm Baldrige National Quality Award. What will be an ideal response? ANSWER Answer: The Malcolm Baldrige National Quality Award was created by Congress in 1987. It is intended to be the most prestigious recognition of quality in the United States. Explanation: The Malcolm Baldrige National Quality Award was created by […]
QUESTION Which quality control approach is benchmarking a part of? A) Six Sigma B) ISO 9000 Series C) total quality management (TQM) D) statistical process control E) use of Gantt charts ANSWER Answer: C Explanation: C) Accurate standards are used to identify and eliminate problems. TQM organizations are always alert to how competitors do […]
QUESTION What is just-in-time (JIT) inventory control? A) when companies produce goods and services by integrating many facilities, functions, and processes, from suppliers to customers B) when only minimal supplies are kept on the organization’s premises and others are delivered by the suppliers on an as-needed basis C) a computer-based method of delivering the right […]
QUESTION Which of the following is an example of purchasing? A) using recycled materials you had on hand B) storing lumber left over from a construction job C) keeping mannequins for a storefront D) ordering fabric from a wholesaler E) asking for materials labeled “seconds” ANSWER Answer: D Explanation: D) Any time you order […]
QUESTION What is supply-chain management? A) when companies produce goods and services by integrating many facilities, functions, and processes, from suppliers to customers B) when only minimal supplies are kept on the organization’s premises and others are delivered by the suppliers on an as-needed basis C) a computer-based method of delivering the right amounts of […]
QUESTION Which of the following represents a fixed-position layout? A) building beer barrels B) building lobster traps C) building tennis courts D) building mobile homes E) building ice fishing shanties ANSWER Answer: C Explanation: C) In the fixed-position layout, materials, equipment, and labor are transported to one location.
QUESTION What is materials requirement planning (MRP)? A) when companies produce goods and services by integrating many facilities, functions, and processes, from suppliers to customers B) when only minimal supplies are kept on the organization’s premises and others are delivered by the suppliers on an as-needed basis C) a computer-based method of delivering the right […]
