QUESTION Which of the following quality management approaches makes use of independent registrars? A) generic quality control programs B) total quality management C) Six Sigma D) statistical process control E) ISO 9000 series ANSWER Answer: E Explanation: E) The ISO 9000 series consists of quality assurance procedures companies must install, in purchasing, manufacturing, inventory, […]
QUESTION Give an example of a supply chain containing at least three links. What will be an ideal response? ANSWER Answer: Answers will vary. Sample answer: A logging company supplies logs to a saw mill, which supplies boards to a lumber yard, which supplies boards to a furniture maker, which supplies dining room tables […]
QUESTION Which of the following works in manufacturing but is NOT applicable to service providers? A) quality assurance B) statistical process control C) Six Sigma D) ISO 9000 series E) total quality management ANSWER Answer: D Explanation: D) The ISO 9000 series consists of quality assurance procedures companies must install, in purchasing, manufacturing, inventory, […]
QUESTION Briefly describe the Malcolm Baldrige National Quality Award. What will be an ideal response? ANSWER Answer: The Malcolm Baldrige National Quality Award was created by Congress in 1987. It is intended to be the most prestigious recognition of quality in the United States. Explanation: The Malcolm Baldrige National Quality Award was created by […]
QUESTION Which quality control approach is benchmarking a part of? A) Six Sigma B) ISO 9000 Series C) total quality management (TQM) D) statistical process control E) use of Gantt charts ANSWER Answer: C Explanation: C) Accurate standards are used to identify and eliminate problems. TQM organizations are always alert to how competitors do […]
QUESTION Which of the following quality management approaches makes use of periodic random sampling? A) statistical process control B) Six Sigma C) ISO 9000 series D) total quality management E) generic quality assurance programs ANSWER Answer: A Explanation: A) Statistical process control is a statistical technique that uses periodic random samples from production runs […]
QUESTION Statistical process control would NOT work in which of the following situations? A) checking cookies on a moving conveyor belt B) checking for bruised apples in bushel baskets C) checking pages coming off a printing press D) checking for accuracy in DNA sampling data E) checking parts installed on a robotic assembly line […]
QUESTION Where does the statement “[it] gets people away from thinking that 96 percent is good, to thinking that 40,000 failures per million is bad” apply? A) statistical process control B) Six Sigma C) ISO 9000 series D) total quality management E) generic quality assurance programs ANSWER Answer: B Explanation: B) “Six Sigma gets […]
QUESTION What are analytic transformation and synthetic transformation? What will be an ideal response? ANSWER Answer: Analytic transformation is the process in which resources are broken down to create finished products. Synthetic transformation is the process in which resources are combined to create finished products. Explanation: Analytic transformation is the process in which resources […]
QUESTION What is a continuous process and what is an intermittent process? What will be an ideal response? ANSWER Answer: A continuous process is a production process in which goods or services are turned out in a long production run on an ongoing basis over time. An intermittent process is a production process in […]
