QUESTION If EZTrade pursues the low-cost approach, which of the following is most likely to be true? A) It will seek to take advantage of economies of scale. B) It will attempt to win customers by providing more extensive customer support. C) It will earn greater profits than it would have had it chosen another […]
QUESTION What are the two strategies for dealing with suppliers, and what are the reasons behind each? What will be an ideal response? ANSWER Answer: The first strategy is to use many suppliers. The reasoning is that if one of them fails to have the product available or charges too high a price, another […]
QUESTION A quality control manager is given the task of evaluating what went wrong with the Pest Eradication Device. She announced that the goal of her investigation is to determine whether the project manager or the executive is correct. Which of the following is the best evaluation of this goal? A) It is a well-chosen […]
QUESTION How would the statistical process control approach of doing periodic random sampling work in a facility set up in the product layout? What will be an ideal response? ANSWER Answer: Someone would randomly sample the product at various points along the assembly line to make sure it was as it should be at […]
QUESTION Based on the description above, during the planning process the project managers of the Pest Eradication Device most likely failed to adequately address all of the following issues EXCEPT which one? A) Will the Pest Eradication Device function in the way that customers demand? B) Is there any demand in the market for a […]
QUESTION How does lean manufacturing play into the idea of quality assurance? What will be an ideal response? ANSWER Answer: By paring labor to the minimum, you have fewer people who could make mistakes. With machines using the fewest possible moving parts, there is less that can go wrong with your equipment. Rejected products […]
QUESTION Which of the following, if true, weakens the CEO’s position? A) The iffy reputation of the area in which the strip mall is located would make the business’s current employees uneasy about their safety at work, which would lead to increased turnover in staff. B) The lower cost of living in the new neighborhood […]
QUESTION What are the four basic places where you could go to get training in green jobs? What will be an ideal response? ANSWER Answer: training programs and internships; community colleges with certificate programs; four-year colleges with environmentally minded degree programs; and business schools with programs in sustainable business practices Explanation: training programs and […]
QUESTION What is quality? What will be an ideal response? ANSWER Answer: Quality refers to the total ability of a product or service to meet customer needs. The term refers not only to giving customers what they want but also to reducing defects and errors before and after the product or service is delivered […]
QUESTION Which of the following, if true, most supports the claim that Staples is ready to differentiate itself based on an easier shopping experience? A) Customer service performance is now consistent across all Staples stores. B) Efforts at remaking Staples’ stores were successful in improving customers’ opinion of shopping at Staples. C) Customers rate the […]