QUESTION Why would the choice to use only Measurement Strategy Gamma be vulnerable to criticism? A) Many factors other than software programming are required for market success. B) It sets up a goal that is unattainable. C) It underestimates the effect that good software programming can have on the customer’s experience. D) It requires the […]
QUESTION The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what? A) make overly optimistic commitments to customer-facing employees at the company B) spend too much time checking their code in order to eliminate any possibility of error C) develop […]
QUESTION Extrinsic rewards increase employee motivation through the recognition of others. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: An extrinsic reward is the payoff, such as money or recognition, a person receives from others for performing a particular task.
QUESTION The human relations movement marked a transition from optimizing work steps to providing motivation as a strategy to increase worker productivity. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: The human relations movement began in the 1950s and employs a more psychological approach to employee productivity.
QUESTION According to Herzberg’s two-factor theory, salary, working conditions, company policy, and other aspects of the job environment are associated with job dissatisfaction. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Herzberg called these hygiene factors and considered them to be lower-level needs.
QUESTION Increasing the number of tasks in a job to improve employee satisfaction, motivation, and quality of production is called job enrichment. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: This approach is called job enlargement. Job enrichment creates jobs with motivating factors such as recognition and responsibility.
QUESTION How does lean manufacturing play into the idea of quality assurance? What will be an ideal response? ANSWER Answer: By paring labor to the minimum, you have fewer people who could make mistakes. With machines using the fewest possible moving parts, there is less that can go wrong with your equipment. Rejected products […]
QUESTION Which of the following, if true, weakens the CEO’s position? A) The iffy reputation of the area in which the strip mall is located would make the business’s current employees uneasy about their safety at work, which would lead to increased turnover in staff. B) The lower cost of living in the new neighborhood […]
QUESTION What are the four basic places where you could go to get training in green jobs? What will be an ideal response? ANSWER Answer: training programs and internships; community colleges with certificate programs; four-year colleges with environmentally minded degree programs; and business schools with programs in sustainable business practices Explanation: training programs and […]
QUESTION What is quality? What will be an ideal response? ANSWER Answer: Quality refers to the total ability of a product or service to meet customer needs. The term refers not only to giving customers what they want but also to reducing defects and errors before and after the product or service is delivered […]
