QUESTION Which of the following, if true, strengthens the CEO’s position? A) The store’s existing patrons are loyal customers who would be likely to continue buying tobacco there. B) Adverse publicity about the effects of secondhand smoke might deter nonsmokers from applying for a job there. C) The number of tourists who pass through the […]
QUESTION Which of the following, if true, weakens the argument that the company should use Measurement Strategy Alpha? A) Software programmers usually have no direct contact with customers and do not determine product specifications. B) The programming languages used by the company require fewer lines of code to perform a function than the programming languages […]
QUESTION A decision to use Measurement Strategy Beta assumes which of the following? A) Software errors are more common than hardware errors. B) Software errors affect all users equally. C) The impact of software errors has been greater recently. D) When a software error occurs, its effects are always clear to the final user of […]
QUESTION Which of the following is most similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together? A) Axiom evaluates its sales staff on the number of sales they make and the size of those sales. B) Personal Devices rewards its brand managers more heavily for sales of new products than […]
QUESTION Management has decided to combine all three Measurement Strategies in order to give the software programmers incentives that match the company’s goals. If the products meet their Gamma goals, software programmers who have met either their Alpha goals or their Beta goals will be rewarded, but if the products fail to meet their Gamma […]
QUESTION Why would the choice to use only Measurement Strategy Gamma be vulnerable to criticism? A) Many factors other than software programming are required for market success. B) It sets up a goal that is unattainable. C) It underestimates the effect that good software programming can have on the customer’s experience. D) It requires the […]
QUESTION The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what? A) make overly optimistic commitments to customer-facing employees at the company B) spend too much time checking their code in order to eliminate any possibility of error C) develop […]
QUESTION Extrinsic rewards increase employee motivation through the recognition of others. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: An extrinsic reward is the payoff, such as money or recognition, a person receives from others for performing a particular task.
QUESTION The human relations movement marked a transition from optimizing work steps to providing motivation as a strategy to increase worker productivity. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: The human relations movement began in the 1950s and employs a more psychological approach to employee productivity.
QUESTION According to Herzberg’s two-factor theory, salary, working conditions, company policy, and other aspects of the job environment are associated with job dissatisfaction. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Herzberg called these hygiene factors and considered them to be lower-level needs.
