QUESTION Management has decided to combine all three Measurement Strategies in order to give the software programmers incentives that match the company’s goals. If the products meet their Gamma goals, software programmers who have met either their Alpha goals or their Beta goals will be rewarded, but if the products fail to meet their Gamma […]
QUESTION Why would the choice to use only Measurement Strategy Gamma be vulnerable to criticism? A) Many factors other than software programming are required for market success. B) It sets up a goal that is unattainable. C) It underestimates the effect that good software programming can have on the customer’s experience. D) It requires the […]
QUESTION The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what? A) make overly optimistic commitments to customer-facing employees at the company B) spend too much time checking their code in order to eliminate any possibility of error C) develop […]
QUESTION Extrinsic rewards increase employee motivation through the recognition of others. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: An extrinsic reward is the payoff, such as money or recognition, a person receives from others for performing a particular task.
QUESTION The human relations movement marked a transition from optimizing work steps to providing motivation as a strategy to increase worker productivity. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: The human relations movement began in the 1950s and employs a more psychological approach to employee productivity.
QUESTION According to Herzberg’s two-factor theory, salary, working conditions, company policy, and other aspects of the job environment are associated with job dissatisfaction. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Herzberg called these hygiene factors and considered them to be lower-level needs.
QUESTION Increasing the number of tasks in a job to improve employee satisfaction, motivation, and quality of production is called job enrichment. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: This approach is called job enlargement. Job enrichment creates jobs with motivating factors such as recognition and responsibility.
QUESTION Motivation is driven by psychological processes. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Motivation consists of the psychological processes that induce people to pursue goals.
QUESTION Which of the following, if true, strengthens the argument for the shift to a just-in-time inventory system? A) Clean Sweep’s storage and handling costs are significant. B) Clean Sweep’s suppliers have not adopted just-in-time systems. C) The current system requires higher inventory levels during the summer than in the winter. D) Demand for Sparkle […]
QUESTION Managers who help employees feel more involved in their jobs by giving them authority and responsibility to make decisions are practicing empowerment. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Empowerment is associated with McGregor’s Theory Y, which takes an optimistic view about employees’ capabilities.
