QUESTION Ned runs a chain of auto painting shops. He believes that intrinsic rewards can be a powerful motivating tool. Which of the following should he implement to produce an intrinsic reward for his employees? A) offer bonuses for employees getting the highest number of referrals B) host free catered lunches once each quarter C) […]
QUESTION Which of the following is motivated most by extrinsic rewards? A) minister B) high school teacher C) police officer D) cardiac surgeon E) investment banker ANSWER Answer: E Explanation: E) Investment bankers are highly compensated for their job, which is to help wealthy clients make more money. The others likely chose their professions […]
QUESTION What core element of business operations is the driving factor behind motivating employees? A) maximizing profit B) minimizing costs C) outperforming competitors D) increasing productivity E) satisfying customers ANSWER Answer: D Explanation: D) Productivity is one of the five main reasons to motivate employees. Motivated employees are more productive and effective in their […]
QUESTION Which of the following people is motivated most by intrinsic rewards? A) a dancer with the New York City Ballet B) a volunteer with Habitat for Humanity C) a top-level Olympic sprinter D) a justice on the Supreme Court E) a high-tech entrepreneur ANSWER Answer: B Explanation: B) The volunteer’s main reward is […]
QUESTION Employees who subscribe to Adams’s equity theory of motivation might have problems with which of the following? A) Hawthorne effect B) Taylor’s differential rate system C) Herzberg’s two-factor theory D) reinforcement theory E) management by objectives ANSWER Answer: B Explanation: B) Equity theory focuses on employees’ perceptions as to how fairly they are […]
QUESTION Which of the following is NOT a key reason to motivate employees? A) to come to work on time B) to be highly productive C) to stay with the company D) to work for reduced wages E) to be good organizational citizens ANSWER Answer: D Explanation: D) Rewards and other strategies can motivate […]
QUESTION Increasing the number of tasks in a job to improve employee satisfaction, motivation, and quality of production is called job enrichment. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: This approach is called job enlargement. Job enrichment creates jobs with motivating factors such as recognition and responsibility.
QUESTION Motivation is driven by psychological processes. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Motivation consists of the psychological processes that induce people to pursue goals.
QUESTION Which of the following, if true, strengthens the argument for the shift to a just-in-time inventory system? A) Clean Sweep’s storage and handling costs are significant. B) Clean Sweep’s suppliers have not adopted just-in-time systems. C) The current system requires higher inventory levels during the summer than in the winter. D) Demand for Sparkle […]
QUESTION Managers who help employees feel more involved in their jobs by giving them authority and responsibility to make decisions are practicing empowerment. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Empowerment is associated with McGregor’s Theory Y, which takes an optimistic view about employees’ capabilities.
