QUESTION Milton is a highly regarded workplace efficiency guru and a strong proponent of employing a rational approach to increase productivity. Which of the following would be his favored strategy? A) job enrichment B) job rotation C) job enlargement D) job specialization E) job simplification ANSWER Answer: D Explanation: D) The rational approach espoused […]
QUESTION Goal-setting theory states that in order to be effective, goals established for employees must be specific, challenging, and achievable. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Developed in the 1980s, this theory also states that employees must understand the goals and accept them.
QUESTION Chad doesn’t expect much from his construction job. He punches in, does eight hours, then punches out and goes home. He’s not there to make friends. As long as he gets a paycheck and health insurance he’s happy. Chad is satisfied at what level of Maslow’s hierarchy of needs? A) esteem B) self-actualization C) […]
QUESTION One of the most important ways to motivate employees is to praise them. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Praise is one of the most important motivators for employees. To be effective, it should be descriptive and individualized.
QUESTION Which of the following is at the bottom of Maslow’s hierarchy of needs? A) safety need B) esteem need C) self-actualization need D) physiological need E) social need ANSWER Answer: D Explanation: D) Maslow considered this the most basic human need, which includes food, clothing, shelter, comfort, and self-preservation.
QUESTION Keeping employees happy has a negative impact on bottom-line profits for a business. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: Many companies have discovered that keeping employees happy benefits their bottom line. Some strategies for doing this include providing learning opportunities and offering work-life benefits to employees.
QUESTION Ned runs a chain of auto painting shops. He believes that intrinsic rewards can be a powerful motivating tool. Which of the following should he implement to produce an intrinsic reward for his employees? A) offer bonuses for employees getting the highest number of referrals B) host free catered lunches once each quarter C) […]
QUESTION Which of the following is motivated most by extrinsic rewards? A) minister B) high school teacher C) police officer D) cardiac surgeon E) investment banker ANSWER Answer: E Explanation: E) Investment bankers are highly compensated for their job, which is to help wealthy clients make more money. The others likely chose their professions […]
QUESTION What core element of business operations is the driving factor behind motivating employees? A) maximizing profit B) minimizing costs C) outperforming competitors D) increasing productivity E) satisfying customers ANSWER Answer: D Explanation: D) Productivity is one of the five main reasons to motivate employees. Motivated employees are more productive and effective in their […]
QUESTION Which of the following people is motivated most by intrinsic rewards? A) a dancer with the New York City Ballet B) a volunteer with Habitat for Humanity C) a top-level Olympic sprinter D) a justice on the Supreme Court E) a high-tech entrepreneur ANSWER Answer: B Explanation: B) The volunteer’s main reward is […]
