QUESTION Which of the following marked the beginning of a shift from focusing on employee productivity to considering employee motivation? A) Taylor’s scientific management B) Maslow’s hierarchy of needs C) Herzberg’s motivating factors D) the Hawthorne effect E) Theory Y ANSWER Answer: D Explanation: D) The Hawthorne studies found that employees worked harder if […]
QUESTION Which of the following theories utilized time-motion studies? A) Theory Z B) scientific management C) reinforcement theory D) job enrichment E) expectancy theory ANSWER Answer: B Explanation: B) In developing his theory of scientific management, Taylor used time-motion studies to break down workers’ jobs into basic physical motions and time them, then trained […]
QUESTION McGregor’s Theory Y is grounded in the concepts of employee empowerment and intrinsic rewards. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Theory Y makes the positive assumption that workers are capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative.
QUESTION Which of the following jobs could NOT be made more efficient and productive through the principle of motion economy? A) teacher B) tailor C) mason D) bartender E) house cleaner ANSWER Answer: A Explanation: A) The principle of motion economy states that every job can be broken down into a series of motions. […]
QUESTION What is the primary driver of motivation in a person? A) goals B) rewards C) feedback D) behaviors E) needs ANSWER Answer: E Explanation: E) In the basic model of motivation, a person has certain needs that motivate him or her to perform specific behaviors to achieve a goal.
QUESTION Milton is a highly regarded workplace efficiency guru and a strong proponent of employing a rational approach to increase productivity. Which of the following would be his favored strategy? A) job enrichment B) job rotation C) job enlargement D) job specialization E) job simplification ANSWER Answer: D Explanation: D) The rational approach espoused […]
QUESTION Goal-setting theory states that in order to be effective, goals established for employees must be specific, challenging, and achievable. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Developed in the 1980s, this theory also states that employees must understand the goals and accept them.
QUESTION Chad doesn’t expect much from his construction job. He punches in, does eight hours, then punches out and goes home. He’s not there to make friends. As long as he gets a paycheck and health insurance he’s happy. Chad is satisfied at what level of Maslow’s hierarchy of needs? A) esteem B) self-actualization C) […]
QUESTION One of the most important ways to motivate employees is to praise them. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Praise is one of the most important motivators for employees. To be effective, it should be descriptive and individualized.
QUESTION Which of the following is at the bottom of Maslow’s hierarchy of needs? A) safety need B) esteem need C) self-actualization need D) physiological need E) social need ANSWER Answer: D Explanation: D) Maslow considered this the most basic human need, which includes food, clothing, shelter, comfort, and self-preservation.
