QUESTION Bob was ranked All-American when he played football in college. Yet, a few years after graduation, he took an opportunity to work in Osaka. After five years, Bob had really come to embrace the Japanese perspectives on work—except for one. Which is the most likely holdover from Bob’s American perspective? A) consensual decision making […]
QUESTION Sanjay and Irma are studying for a business exam. They are playing a flashcard game to understand differences and similarities among motivational theories. Sanjay places the following five cards on the table and asks Irma to select the card that doesn’t fit in the group. Which card does Irma choose on this round? A) […]
QUESTION Which motivational theory focuses on creating the right “fit” between jobs and employees? A) expectancy theory B) scientific management C) management by objective D) job enrichment E) reinforcement theory ANSWER Answer: D Explanation: D) Job enrichment theory employs a number of approaches that either fit people to jobs or fit jobs to people. […]
QUESTION What is the term for creating a job with motivating factors such as recognition, achievement, stimulating work, and advancement? A) job enrichment B) job extension C) job rotation D) job enlargement E) job simplification ANSWER Answer: A Explanation: A) Job enrichment seeks to motivate employees by giving them more responsibility. It is a […]
QUESTION Hazel is a bank teller at a busy drive-up window. In addition to processing transactions, she does records research for customers who call in. After seeing long lines of cars at the window, her manager assigned research to another employee so Hazel could focus on the drive-up. What is this an example of? A) […]
QUESTION Which of the following is NOT one of the core job characteristics that affect workers’ motivation and performance? A) feedback B) task significance C) skill variety D) workplace relationships E) autonomy ANSWER Answer: D Explanation: D) There are five core job characteristics that affect motivation and performance. The fifth is task identity.
QUESTION Which of the following is the LEAST concerned with addressing the concept of fairness that underlies equity theory? A) Theory Y B) management by objectives C) scientific management D) Hawthorne effect E) job enlargement ANSWER Answer: C Explanation: C) Fairness is a human-relations concept related to employee motivation. Scientific management focuses on tasks […]
QUESTION Which of the following marked the beginning of a shift from focusing on employee productivity to considering employee motivation? A) Taylor’s scientific management B) Maslow’s hierarchy of needs C) Herzberg’s motivating factors D) the Hawthorne effect E) Theory Y ANSWER Answer: D Explanation: D) The Hawthorne studies found that employees worked harder if […]
QUESTION Which of the following theories utilized time-motion studies? A) Theory Z B) scientific management C) reinforcement theory D) job enrichment E) expectancy theory ANSWER Answer: B Explanation: B) In developing his theory of scientific management, Taylor used time-motion studies to break down workers’ jobs into basic physical motions and time them, then trained […]
QUESTION McGregor’s Theory Y is grounded in the concepts of employee empowerment and intrinsic rewards. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Theory Y makes the positive assumption that workers are capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative.
