QUESTION Jae-Lyn is a proponent of Herzberg’s two-factor theory. She has just started a new job as floor manager for a textile mill and must motivate the employees to increase production while maintaining quality. According to Herzberg, which action should Jae-Lyn take first? A) implement a top-performer recognition contest B) improve lighting and air quality […]
QUESTION Which motivational theory advocates high levels of employee involvement at all levels of the company? A) Herzberg’s two-factor theory B) Ouchi’s Theory Z C) McGregor’s Theory Y D) management by objective E) Adams’s equity theory ANSWER Answer: B Explanation: B) Theory Z also emphasizes long-term job security, collective decision making, slow evaluation and […]
QUESTION According to Herzberg’s two-factor theory, which of the following is NOT a motivating factor for employees? A) advancement B) recognition C) salary D) responsibility E) the work itself ANSWER Answer: C Explanation: C) Salary is considered a hygiene factor under Herzberg’s theory. These factors are lower-level needs associated with job dissatisfaction.
QUESTION Bob was ranked All-American when he played football in college. Yet, a few years after graduation, he took an opportunity to work in Osaka. After five years, Bob had really come to embrace the Japanese perspectives on work—except for one. Which is the most likely holdover from Bob’s American perspective? A) consensual decision making […]
QUESTION Sanjay and Irma are studying for a business exam. They are playing a flashcard game to understand differences and similarities among motivational theories. Sanjay places the following five cards on the table and asks Irma to select the card that doesn’t fit in the group. Which card does Irma choose on this round? A) […]
QUESTION Which motivational theory focuses on creating the right “fit” between jobs and employees? A) expectancy theory B) scientific management C) management by objective D) job enrichment E) reinforcement theory ANSWER Answer: D Explanation: D) Job enrichment theory employs a number of approaches that either fit people to jobs or fit jobs to people. […]
QUESTION Which of the following is NOT a key reason to motivate employees? A) to come to work on time B) to be highly productive C) to stay with the company D) to work for reduced wages E) to be good organizational citizens ANSWER Answer: D Explanation: D) Rewards and other strategies can motivate […]
QUESTION Peter is the new director of an environmental policy consulting firm. Some of the best and the brightest minds work there, and Peter wants to motivate them to stay with the firm. Which of the following motivational theories would NOT be effective in achieving Peter’s goal? A) scientific management B) management by objective C) […]
QUESTION Which of the following motivational theories considers the concept of intrinsic rewards? A) Taylor’s scientific management B) McGregor’s Theory X C) Thorndike and Skinner’s reinforcement theory D) Maslow’s hierarchy of needs E) Vroom’s expectancy theory ANSWER Answer: D Explanation: D) The upper levels of Maslow’s hierarchy—esteem need and self-actualization need—reflect intrinsic concepts such […]
QUESTION Which of the following is the LEAST concerned with addressing the concept of fairness that underlies equity theory? A) Theory Y B) management by objectives C) scientific management D) Hawthorne effect E) job enlargement ANSWER Answer: C Explanation: C) Fairness is a human-relations concept related to employee motivation. Scientific management focuses on tasks […]
