QUESTION What is the term for creating a job with motivating factors such as recognition, achievement, stimulating work, and advancement? A) job enrichment B) job extension C) job rotation D) job enlargement E) job simplification ANSWER Answer: A Explanation: A) Job enrichment seeks to motivate employees by giving them more responsibility. It is a […]
QUESTION Hazel is a bank teller at a busy drive-up window. In addition to processing transactions, she does records research for customers who call in. After seeing long lines of cars at the window, her manager assigned research to another employee so Hazel could focus on the drive-up. What is this an example of? A) […]
QUESTION Which of the following is NOT one of the core job characteristics that affect workers’ motivation and performance? A) feedback B) task significance C) skill variety D) workplace relationships E) autonomy ANSWER Answer: D Explanation: D) There are five core job characteristics that affect motivation and performance. The fifth is task identity.
QUESTION Harry loves being a salesman on the road. He sets his own schedule of appointments and can use whatever approach feels right for each client. As long as he hits his sales numbers each month, his boss is happy, too. What core job characteristic is an effective motivator for Harry? A) feedback B) skill […]
QUESTION As operations manager for a tool manufacturer, Monty needs to substantially improve the quality of the company’s products. He has decided to give team members more responsibility, stimulating work, and chances for advancement. What approach is Monty using to motivate staff to improve performance? A) job rotation B) job expansion C) job enlargement D) […]
QUESTION Which of the following statements under job enrichment theory is accurate? A) Job enlargement focuses on more responsibility. B) Job rotation focuses on more responsibility. C) Job enlargement focuses on additional tasks. D) Job enrichment focuses on additional tasks. E) Job simplification focuses on additional responsibility. ANSWER Answer: C Explanation: C) Job enlargement […]
QUESTION McGregor’s Theory Y is grounded in the concepts of employee empowerment and intrinsic rewards. Indicate whether the statement is true or false. ANSWER Answer: TRUE Explanation: Theory Y makes the positive assumption that workers are capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative.
QUESTION Which of the following jobs could NOT be made more efficient and productive through the principle of motion economy? A) teacher B) tailor C) mason D) bartender E) house cleaner ANSWER Answer: A Explanation: A) The principle of motion economy states that every job can be broken down into a series of motions. […]
QUESTION What is the primary driver of motivation in a person? A) goals B) rewards C) feedback D) behaviors E) needs ANSWER Answer: E Explanation: E) In the basic model of motivation, a person has certain needs that motivate him or her to perform specific behaviors to achieve a goal.
QUESTION Milton is a highly regarded workplace efficiency guru and a strong proponent of employing a rational approach to increase productivity. Which of the following would be his favored strategy? A) job enrichment B) job rotation C) job enlargement D) job specialization E) job simplification ANSWER Answer: D Explanation: D) The rational approach espoused […]
