QUESTION What is the term for creating a job with motivating factors such as recognition, achievement, stimulating work, and advancement? A) job enrichment B) job extension C) job rotation D) job enlargement E) job simplification ANSWER Answer: A Explanation: A) Job enrichment seeks to motivate employees by giving them more responsibility. It is a […]
QUESTION Hazel is a bank teller at a busy drive-up window. In addition to processing transactions, she does records research for customers who call in. After seeing long lines of cars at the window, her manager assigned research to another employee so Hazel could focus on the drive-up. What is this an example of? A) […]
QUESTION Which of the following is NOT one of the core job characteristics that affect workers’ motivation and performance? A) feedback B) task significance C) skill variety D) workplace relationships E) autonomy ANSWER Answer: D Explanation: D) There are five core job characteristics that affect motivation and performance. The fifth is task identity.
QUESTION Harry loves being a salesman on the road. He sets his own schedule of appointments and can use whatever approach feels right for each client. As long as he hits his sales numbers each month, his boss is happy, too. What core job characteristic is an effective motivator for Harry? A) feedback B) skill […]
QUESTION As operations manager for a tool manufacturer, Monty needs to substantially improve the quality of the company’s products. He has decided to give team members more responsibility, stimulating work, and chances for advancement. What approach is Monty using to motivate staff to improve performance? A) job rotation B) job expansion C) job enlargement D) […]
QUESTION Which of the following statements under job enrichment theory is accurate? A) Job enlargement focuses on more responsibility. B) Job rotation focuses on more responsibility. C) Job enlargement focuses on additional tasks. D) Job enrichment focuses on additional tasks. E) Job simplification focuses on additional responsibility. ANSWER Answer: C Explanation: C) Job enlargement […]
QUESTION Hannah is a strong proponent of job enrichment theory. In her company, she makes sure that her employees have a positive experience in all five core job characteristics, such as skill variety and autonomy. Which of the following is NOT a work outcome in Hannah’s company? A) high performance B) high satisfaction C) high […]
QUESTION After working at an unfulfilling job for a few years, Ephraim is searching for a new position. He is excited about different challenges and knows that one important factor that motivates him is the level of discretion his job provides. Ephraim is referring to which core job characteristic under job enrichment theory? A) task […]
QUESTION Which of the following has the LEAST association with the concept of task identity as defined by job enrichment theory? A) management by objectives B) Theory Y C) Hawthorne effect D) scientific management E) Theory Z ANSWER Answer: D Explanation: D) Task identity describes the extent to which a job requires a worker […]
QUESTION In college, Beth studied labor relations and human resource management and became a strong proponent of empowering people in the workplace. So she was dismayed when her first boss after graduation gave her little responsibility and watched her every move. Which of the following statements is true? A) Beth supports Theory X; her boss […]
