QUESTION Which of the following is associated with extrinsic rewards? A) goal setting B) positive reinforcement C) management by objectives D) scientific management E) Theory Y ANSWER Answer: B Explanation: B) Extrinsic rewards are a payoff, such as money or recognition, received from someone else for performing a particular task. Positive reinforcement uses rewards […]
QUESTION Which of the following goals is NOT quantitative? A) Improve energy efficiency by 14 percent. B) Decrease temporary employee use by 38 percent. C) Improve customer rankings on social media. D) Attain 4-star reviews in five regional publications. E) Increase monthly sales revenues by $78,000. ANSWER Answer: C Explanation: C) This goal offers […]
QUESTION Which of the following is the foundation of reinforcement theory? A) coaching for performance B) consequences for behavior C) perceptions of fairness D) employee well-being E) significance of tasks ANSWER Answer: B Explanation: B) Reinforcement theory is used in behavior modification. It employs four types of consequences (or responses): positive reinforcement, negative reinforcement, […]
QUESTION Samar runs an auto dealership. He has become frustrated with his salespeople taking long lunches offsite. Several times no salesperson was available to meet with a customer. Samar wants to try reinforcement theory to stop the long lunches. Which of the following should NOT be part of his approach? A) give out punishments only […]
QUESTION Javier recently completed a management training course and was fascinated with reinforcement theory. He wants to use it to motivate his employees to sell more profitable tree trimming services to landscaping clients. Which of the following should Javier NOT do to encourage this desirable behavior? A) clearly explain what type of behavior he is […]
QUESTION Carol always successfully used rewards to motivate salespeople at a home-party cosmetics company. Spa weekends and theater tickets were very effective, but they don’t seem to work now that she is sales manager for a football equipment company. Which theory captures Carol’s problem? A) equity theory B) expectancy theory C) goal-setting theory D) Theory […]
QUESTION Hannah is a strong proponent of job enrichment theory. In her company, she makes sure that her employees have a positive experience in all five core job characteristics, such as skill variety and autonomy. Which of the following is NOT a work outcome in Hannah’s company? A) high performance B) high satisfaction C) high […]
QUESTION After working at an unfulfilling job for a few years, Ephraim is searching for a new position. He is excited about different challenges and knows that one important factor that motivates him is the level of discretion his job provides. Ephraim is referring to which core job characteristic under job enrichment theory? A) task […]
QUESTION Which of the following has the LEAST association with the concept of task identity as defined by job enrichment theory? A) management by objectives B) Theory Y C) Hawthorne effect D) scientific management E) Theory Z ANSWER Answer: D Explanation: D) Task identity describes the extent to which a job requires a worker […]
QUESTION In college, Beth studied labor relations and human resource management and became a strong proponent of empowering people in the workplace. So she was dismayed when her first boss after graduation gave her little responsibility and watched her every move. Which of the following statements is true? A) Beth supports Theory X; her boss […]
