QUESTION Carol always successfully used rewards to motivate salespeople at a home-party cosmetics company. Spa weekends and theater tickets were very effective, but they don’t seem to work now that she is sales manager for a football equipment company. Which theory captures Carol’s problem? A) equity theory B) expectancy theory C) goal-setting theory D) Theory […]
QUESTION Which of the following is NOT one of the key questions a manager should consider when utilizing expectancy theory in the workplace? A) What job objectives and performance level do I want from employees? B) Are employees’ objectives and rewards measurable? C) Are employee rewards linked to performance? D) Do I have credibility among […]
QUESTION In Vroom’s expectancy theory, employees conduct three assessments to determine their willingness to perform a task. In the third assessment, employees consider how much they want the reward offered for performing a task. What is Vroom’s term for this assessment? A) instrumentality B) valence C) extinction D) expectancy E) equity ANSWER Answer: B […]
QUESTION Expectancy theory is strongly oriented toward employees’ perceptions about performance and rewards. What aspect of management plays an important role in this theory? A) coaching skills B) credibility C) fairness D) empowerment E) relationships ANSWER Answer: B Explanation: B) Under expectancy theory, employees must believe that managers have the ability and the will […]
QUESTION Ron has worked in the same job for the past five years. Everyone who has worked alongside him was promoted in six months. He’s tired of being passed up, so he’s pulling back: taking longer breaks and more “sick” days and not going the extra mile. How is Ron trying to reduce his perceived […]
QUESTION Which of the following is the foundation of Adams’s equity theory? A) salary B) behavior C) empowerment D) perception E) productivity ANSWER Answer: D Explanation: D) Equity theory is grounded in employees’ perception of whether they are being fairly compensated for the work they perform.
QUESTION Maslow’s motivational theory proposes that people have a hierarchy of needs that are never completely fulfilled. Human motivation stems from the desire to fulfill our needs. Based on Maslow’s hierarchy, which need are we LEAST able to fulfill? A) safety B) physiological C) self-actualization D) esteem E) social ANSWER Answer: C Explanation: C) […]
QUESTION Which theory emphasizes employee well-being as a motivational strategy? A) job enrichment B) Theory Y C) equity theory D) Theory Z E) management by objectives ANSWER Answer: D Explanation: D) Theory Z combines American and Japanese perspectives on management. It focuses on increasing employee loyalty and motivation by providing jobs that strongly focus […]
QUESTION Jae-Lyn is a proponent of Herzberg’s two-factor theory. She has just started a new job as floor manager for a textile mill and must motivate the employees to increase production while maintaining quality. According to Herzberg, which action should Jae-Lyn take first? A) implement a top-performer recognition contest B) improve lighting and air quality […]
QUESTION Which motivational theory advocates high levels of employee involvement at all levels of the company? A) Herzberg’s two-factor theory B) Ouchi’s Theory Z C) McGregor’s Theory Y D) management by objective E) Adams’s equity theory ANSWER Answer: B Explanation: B) Theory Z also emphasizes long-term job security, collective decision making, slow evaluation and […]
