QUESTION Expectancy theory is strongly oriented toward employees’ perceptions about performance and rewards. What aspect of management plays an important role in this theory? A) coaching skills B) credibility C) fairness D) empowerment E) relationships ANSWER Answer: B Explanation: B) Under expectancy theory, employees must believe that managers have the ability and the will […]
QUESTION Ron has worked in the same job for the past five years. Everyone who has worked alongside him was promoted in six months. He’s tired of being passed up, so he’s pulling back: taking longer breaks and more “sick” days and not going the extra mile. How is Ron trying to reduce his perceived […]
QUESTION Which of the following is the foundation of Adams’s equity theory? A) salary B) behavior C) empowerment D) perception E) productivity ANSWER Answer: D Explanation: D) Equity theory is grounded in employees’ perception of whether they are being fairly compensated for the work they perform.
QUESTION According to goal-setting theory, five things must be true in order for goals to successfully motivate employees. Which of the following does NOT fit the parameters of goal-setting theory? A) Employees must think goals are fair. B) Goals must be specific. C) Employees must accept the goals. D) Goals must be achievable. E) Employees […]
QUESTION Feliz believes she is being treated unfairly in her job. She does the same amount of work as the other administrative assistant, but she makes 10 percent less. What is Feliz comparing to make this determination? A) salaries B) equities C) returns D) ratios E) contributions ANSWER Answer: D Explanation: D) Under equity […]
QUESTION Consider the following goal: “Improve performance by 47 percent.” Which term best describes this goal? A) specific B) challenging C) achievable D) qualitative E) quantitative ANSWER Answer: E Explanation: E) The “47 percent” provides a benchmark to measure the success of attaining the goal. Actual measurement, however, might be difficult, because “improving performance” […]
QUESTION Sanjay and Irma are studying for a business exam. They are playing a flashcard game to understand differences and similarities among motivational theories. Sanjay places the following five cards on the table and asks Irma to select the card that doesn’t fit in the group. Which card does Irma choose on this round? A) […]
QUESTION Which motivational theory focuses on creating the right “fit” between jobs and employees? A) expectancy theory B) scientific management C) management by objective D) job enrichment E) reinforcement theory ANSWER Answer: D Explanation: D) Job enrichment theory employs a number of approaches that either fit people to jobs or fit jobs to people. […]
QUESTION What is the term for creating a job with motivating factors such as recognition, achievement, stimulating work, and advancement? A) job enrichment B) job extension C) job rotation D) job enlargement E) job simplification ANSWER Answer: A Explanation: A) Job enrichment seeks to motivate employees by giving them more responsibility. It is a […]
QUESTION Hazel is a bank teller at a busy drive-up window. In addition to processing transactions, she does records research for customers who call in. After seeing long lines of cars at the window, her manager assigned research to another employee so Hazel could focus on the drive-up. What is this an example of? A) […]
