QUESTION Chantal has tried a variety of approaches to motivate Jack to come to work on time. He’s a great employee when he’s on the sales floor, but she can’t allow him to bend the rules on punctuality. It’s not fair to others. The next time he’s late, she will have to suspend him. What […]
Date: September 3rd, 2020
QUESTION A proponent of Theory X would have the most difficulty accepting which of the following principles for success under goal-setting theory? A) Goals must be specific. B) Employees must understand goals. C) Goals must be achievable. D) Goals must be measurable. E) Goals must be challenging. ANSWER Answer: E Explanation: E) Theory X […]
Date: September 3rd, 2020
QUESTION Which of the following is associated with extrinsic rewards? A) goal setting B) positive reinforcement C) management by objectives D) scientific management E) Theory Y ANSWER Answer: B Explanation: B) Extrinsic rewards are a payoff, such as money or recognition, received from someone else for performing a particular task. Positive reinforcement uses rewards […]
Date: September 3rd, 2020
QUESTION Which of the following goals is NOT quantitative? A) Improve energy efficiency by 14 percent. B) Decrease temporary employee use by 38 percent. C) Improve customer rankings on social media. D) Attain 4-star reviews in five regional publications. E) Increase monthly sales revenues by $78,000. ANSWER Answer: C Explanation: C) This goal offers […]
Date: September 3rd, 2020
QUESTION Which of the following is the foundation of reinforcement theory? A) coaching for performance B) consequences for behavior C) perceptions of fairness D) employee well-being E) significance of tasks ANSWER Answer: B Explanation: B) Reinforcement theory is used in behavior modification. It employs four types of consequences (or responses): positive reinforcement, negative reinforcement, […]
Date: September 3rd, 2020
QUESTION Samar runs an auto dealership. He has become frustrated with his salespeople taking long lunches offsite. Several times no salesperson was available to meet with a customer. Samar wants to try reinforcement theory to stop the long lunches. Which of the following should NOT be part of his approach? A) give out punishments only […]
Date: September 3rd, 2020
QUESTION Javier recently completed a management training course and was fascinated with reinforcement theory. He wants to use it to motivate his employees to sell more profitable tree trimming services to landscaping clients. Which of the following should Javier NOT do to encourage this desirable behavior? A) clearly explain what type of behavior he is […]
Date: September 3rd, 2020
QUESTION Carol always successfully used rewards to motivate salespeople at a home-party cosmetics company. Spa weekends and theater tickets were very effective, but they don’t seem to work now that she is sales manager for a football equipment company. Which theory captures Carol’s problem? A) equity theory B) expectancy theory C) goal-setting theory D) Theory […]
Date: September 3rd, 2020
QUESTION Which of the following is NOT one of the key questions a manager should consider when utilizing expectancy theory in the workplace? A) What job objectives and performance level do I want from employees? B) Are employees’ objectives and rewards measurable? C) Are employee rewards linked to performance? D) Do I have credibility among […]
Date: September 3rd, 2020
QUESTION In Vroom’s expectancy theory, employees conduct three assessments to determine their willingness to perform a task. In the third assessment, employees consider how much they want the reward offered for performing a task. What is Vroom’s term for this assessment? A) instrumentality B) valence C) extinction D) expectancy E) equity ANSWER Answer: B […]
Date: September 3rd, 2020
