QUESTION Which of the following is the foundation of reinforcement theory? A) coaching for performance B) consequences for behavior C) perceptions of fairness D) employee well-being E) significance of tasks ANSWER Answer: B Explanation: B) Reinforcement theory is used in behavior modification. It employs four types of consequences (or responses): positive reinforcement, negative reinforcement, […]
QUESTION Samar runs an auto dealership. He has become frustrated with his salespeople taking long lunches offsite. Several times no salesperson was available to meet with a customer. Samar wants to try reinforcement theory to stop the long lunches. Which of the following should NOT be part of his approach? A) give out punishments only […]
QUESTION Javier recently completed a management training course and was fascinated with reinforcement theory. He wants to use it to motivate his employees to sell more profitable tree trimming services to landscaping clients. Which of the following should Javier NOT do to encourage this desirable behavior? A) clearly explain what type of behavior he is […]
QUESTION Carol always successfully used rewards to motivate salespeople at a home-party cosmetics company. Spa weekends and theater tickets were very effective, but they don’t seem to work now that she is sales manager for a football equipment company. Which theory captures Carol’s problem? A) equity theory B) expectancy theory C) goal-setting theory D) Theory […]
QUESTION Which of the following is NOT one of the key questions a manager should consider when utilizing expectancy theory in the workplace? A) What job objectives and performance level do I want from employees? B) Are employees’ objectives and rewards measurable? C) Are employee rewards linked to performance? D) Do I have credibility among […]
QUESTION In Vroom’s expectancy theory, employees conduct three assessments to determine their willingness to perform a task. In the third assessment, employees consider how much they want the reward offered for performing a task. What is Vroom’s term for this assessment? A) instrumentality B) valence C) extinction D) expectancy E) equity ANSWER Answer: B […]
QUESTION Expectancy theory is strongly oriented toward employees’ perceptions about performance and rewards. What aspect of management plays an important role in this theory? A) coaching skills B) credibility C) fairness D) empowerment E) relationships ANSWER Answer: B Explanation: B) Under expectancy theory, employees must believe that managers have the ability and the will […]
QUESTION Ron has worked in the same job for the past five years. Everyone who has worked alongside him was promoted in six months. He’s tired of being passed up, so he’s pulling back: taking longer breaks and more “sick” days and not going the extra mile. How is Ron trying to reduce his perceived […]
QUESTION Which of the following is the foundation of Adams’s equity theory? A) salary B) behavior C) empowerment D) perception E) productivity ANSWER Answer: D Explanation: D) Equity theory is grounded in employees’ perception of whether they are being fairly compensated for the work they perform.
QUESTION According to goal-setting theory, five things must be true in order for goals to successfully motivate employees. Which of the following does NOT fit the parameters of goal-setting theory? A) Employees must think goals are fair. B) Goals must be specific. C) Employees must accept the goals. D) Goals must be achievable. E) Employees […]
