QUESTION Feliz believes she is being treated unfairly in her job. She does the same amount of work as the other administrative assistant, but she makes 10 percent less. What is Feliz comparing to make this determination? A) salaries B) equities C) returns D) ratios E) contributions ANSWER Answer: D Explanation: D) Under equity […]
QUESTION Consider the following goal: “Improve performance by 47 percent.” Which term best describes this goal? A) specific B) challenging C) achievable D) qualitative E) quantitative ANSWER Answer: E Explanation: E) The “47 percent” provides a benchmark to measure the success of attaining the goal. Actual measurement, however, might be difficult, because “improving performance” […]
QUESTION Hector’s team is scheduled to work Saturday for the annual warehouse clean-up. Nobody likes working on a spring weekend! So Hector tells the team that employees who hit 96 percent productivity for April will be excused from the clean-up. What is Hector using to motivate the team and improve productivity? A) negative reinforcement B) […]
QUESTION Which of the following is not considered a return under equity theory? A) bonus B) promotion C) praise D) benefits E) creativity ANSWER Answer: E Explanation: E) Creativity is considered an employee’s contribution to a job. Other examples of contributions include time, effort, training, and intelligence.
QUESTION Kenneth is a strong proponent of Theory Z as an effective motivational tool to retain long-term employees in his company. Which of the following does NOT reflect Ken’s beliefs about employees? A) They value work environments that support family. B) They have a desire to work hard. C) They are competent to make informed […]
QUESTION Under what motivational theory do managers act as coaches, working jointly with employees to set and achieve performance goals? A) Adams’s equity theory B) McGregor’s Theory Y C) Ouchi’s Theory Z D) Vroom’s expectancy theory E) Drucker’s management by objectives ANSWER Answer: E Explanation: E) Under MBO, managers and employees jointly set objectives […]
QUESTION Chantal has tried a variety of approaches to motivate Jack to come to work on time. He’s a great employee when he’s on the sales floor, but she can’t allow him to bend the rules on punctuality. It’s not fair to others. The next time he’s late, she will have to suspend him. What […]
QUESTION A proponent of Theory X would have the most difficulty accepting which of the following principles for success under goal-setting theory? A) Goals must be specific. B) Employees must understand goals. C) Goals must be achievable. D) Goals must be measurable. E) Goals must be challenging. ANSWER Answer: E Explanation: E) Theory X […]
QUESTION Which of the following is associated with extrinsic rewards? A) goal setting B) positive reinforcement C) management by objectives D) scientific management E) Theory Y ANSWER Answer: B Explanation: B) Extrinsic rewards are a payoff, such as money or recognition, received from someone else for performing a particular task. Positive reinforcement uses rewards […]
QUESTION Which of the following goals is NOT quantitative? A) Improve energy efficiency by 14 percent. B) Decrease temporary employee use by 38 percent. C) Improve customer rankings on social media. D) Attain 4-star reviews in five regional publications. E) Increase monthly sales revenues by $78,000. ANSWER Answer: C Explanation: C) This goal offers […]
