QUESTION Ron has worked in the same job for the past five years. Everyone who has worked alongside him was promoted in six months. He’s tired of being passed up, so he’s pulling back: taking longer breaks and more “sick” days and not going the extra mile. How is Ron trying to reduce his perceived […]
Date: September 3rd, 2020
QUESTION Which of the following is the foundation of Adams’s equity theory? A) salary B) behavior C) empowerment D) perception E) productivity ANSWER Answer: D Explanation: D) Equity theory is grounded in employees’ perception of whether they are being fairly compensated for the work they perform.
Date: September 3rd, 2020
QUESTION According to goal-setting theory, five things must be true in order for goals to successfully motivate employees. Which of the following does NOT fit the parameters of goal-setting theory? A) Employees must think goals are fair. B) Goals must be specific. C) Employees must accept the goals. D) Goals must be achievable. E) Employees […]
Date: September 3rd, 2020
QUESTION Feliz believes she is being treated unfairly in her job. She does the same amount of work as the other administrative assistant, but she makes 10 percent less. What is Feliz comparing to make this determination? A) salaries B) equities C) returns D) ratios E) contributions ANSWER Answer: D Explanation: D) Under equity […]
Date: September 3rd, 2020
QUESTION Consider the following goal: “Improve performance by 47 percent.” Which term best describes this goal? A) specific B) challenging C) achievable D) qualitative E) quantitative ANSWER Answer: E Explanation: E) The “47 percent” provides a benchmark to measure the success of attaining the goal. Actual measurement, however, might be difficult, because “improving performance” […]
Date: September 3rd, 2020
QUESTION Hector’s team is scheduled to work Saturday for the annual warehouse clean-up. Nobody likes working on a spring weekend! So Hector tells the team that employees who hit 96 percent productivity for April will be excused from the clean-up. What is Hector using to motivate the team and improve productivity? A) negative reinforcement B) […]
Date: September 3rd, 2020
QUESTION Which of the following is not considered a return under equity theory? A) bonus B) promotion C) praise D) benefits E) creativity ANSWER Answer: E Explanation: E) Creativity is considered an employee’s contribution to a job. Other examples of contributions include time, effort, training, and intelligence.
Date: September 3rd, 2020
QUESTION Kenneth is a strong proponent of Theory Z as an effective motivational tool to retain long-term employees in his company. Which of the following does NOT reflect Ken’s beliefs about employees? A) They value work environments that support family. B) They have a desire to work hard. C) They are competent to make informed […]
Date: September 3rd, 2020
QUESTION Under what motivational theory do managers act as coaches, working jointly with employees to set and achieve performance goals? A) Adams’s equity theory B) McGregor’s Theory Y C) Ouchi’s Theory Z D) Vroom’s expectancy theory E) Drucker’s management by objectives ANSWER Answer: E Explanation: E) Under MBO, managers and employees jointly set objectives […]
Date: September 3rd, 2020
QUESTION Chantal has tried a variety of approaches to motivate Jack to come to work on time. He’s a great employee when he’s on the sales floor, but she can’t allow him to bend the rules on punctuality. It’s not fair to others. The next time he’s late, she will have to suspend him. What […]
Date: September 3rd, 2020
