QUESTION There are many ways to motivate employees that do not involve giving them additional money. Still, nonmonetary strategies can incur costs for an organization. Which of the following would be most costly for a business? A) being nice B) giving praise C) arranging job shadowing D) providing onsite childcare E) listening to employee ideas […]
QUESTION The primary purpose of business is to earn a profit. Is the field of business intrinsically motivated or extrinsically motivated? What will be an ideal response? ANSWER Answer: Profit is an external reward, so business is extrinsically motivated. Explanation: Because profit is an external reward, by its core definition, the field of business […]
QUESTION What type of acknowledgment is most effective in motivating young employees? A) engraved plaques and certificates B) team award trips C) verbal praise and guidance D) mass e-mail praise E) additional paid time off ANSWER Answer: C Explanation: C) Offering guidance and mentoring—telling people they are on the right track—can be more effective […]
QUESTION The simple process of management listening to employees’ ideas and perspectives can motivate employees. Listening to employees meets which of Maslow’s needs? A) safety B) physiological C) social D) esteem E) self-actualization ANSWER Answer: D Explanation: D) Esteem is a high-level need and includes recognition and self-respect. Listening to employee perspectives and ideas […]
QUESTION It is said that as people enter middle age, the focus in their careers shifts from making money to making meaning. What type of reward gains more value for them, and how? What will be an ideal response? ANSWER Answer: Intrinsic rewards have more value to middle-aged workers. The satisfaction that comes from […]
QUESTION Describe scientific management and give an example of where the principle can still be applied in the contemporary workplace. What will be an ideal response? ANSWER Answer: Scientific management conducted time-motion studies of workers as they performed their jobs to improve the productivity of individual workers. This can be applied in manual-task jobs […]
QUESTION Which of the following is associated with extrinsic rewards? A) goal setting B) positive reinforcement C) management by objectives D) scientific management E) Theory Y ANSWER Answer: B Explanation: B) Extrinsic rewards are a payoff, such as money or recognition, received from someone else for performing a particular task. Positive reinforcement uses rewards […]
QUESTION Which of the following goals is NOT quantitative? A) Improve energy efficiency by 14 percent. B) Decrease temporary employee use by 38 percent. C) Improve customer rankings on social media. D) Attain 4-star reviews in five regional publications. E) Increase monthly sales revenues by $78,000. ANSWER Answer: C Explanation: C) This goal offers […]
QUESTION Which of the following is the foundation of reinforcement theory? A) coaching for performance B) consequences for behavior C) perceptions of fairness D) employee well-being E) significance of tasks ANSWER Answer: B Explanation: B) Reinforcement theory is used in behavior modification. It employs four types of consequences (or responses): positive reinforcement, negative reinforcement, […]
QUESTION Samar runs an auto dealership. He has become frustrated with his salespeople taking long lunches offsite. Several times no salesperson was available to meet with a customer. Samar wants to try reinforcement theory to stop the long lunches. Which of the following should NOT be part of his approach? A) give out punishments only […]
