QUESTION The simple process of management listening to employees’ ideas and perspectives can motivate employees. Listening to employees meets which of Maslow’s needs? A) safety B) physiological C) social D) esteem E) self-actualization ANSWER Answer: D Explanation: D) Esteem is a high-level need and includes recognition and self-respect. Listening to employee perspectives and ideas […]
QUESTION It is said that as people enter middle age, the focus in their careers shifts from making money to making meaning. What type of reward gains more value for them, and how? What will be an ideal response? ANSWER Answer: Intrinsic rewards have more value to middle-aged workers. The satisfaction that comes from […]
QUESTION Describe scientific management and give an example of where the principle can still be applied in the contemporary workplace. What will be an ideal response? ANSWER Answer: Scientific management conducted time-motion studies of workers as they performed their jobs to improve the productivity of individual workers. This can be applied in manual-task jobs […]
QUESTION Why have psychological motivational theories become more prevalent than scientific management in the modern business world? What will be an ideal response? ANSWER Answer: Most of today’s jobs require more intellectual capacity and less manual labor. Increasing the productivity of workers with intellectual responsibilities is better achieved by understanding them psychologically and motivating […]
QUESTION Marianne believes that it’s important to work with her employees to set goals that motivate them to perform effectively. What theory does she subscribe to? A) equity theory B) Theory Z C) expectancy theory D) management by objectives E) reinforcement theory ANSWER Answer: D Explanation: D) As part of the management-by-objective process, an […]
QUESTION Zack’s food truck business has skyrocketed, but he’s afraid the success is backfiring. Lunchtime lines are too long, and potential customers are leaving, but it’s chaos inside the truck, with staff all crammed into the tight space trying to do their jobs. What theory might help improve the productivity of Zack’s staff? What will […]
QUESTION Samar runs an auto dealership. He has become frustrated with his salespeople taking long lunches offsite. Several times no salesperson was available to meet with a customer. Samar wants to try reinforcement theory to stop the long lunches. Which of the following should NOT be part of his approach? A) give out punishments only […]
QUESTION Javier recently completed a management training course and was fascinated with reinforcement theory. He wants to use it to motivate his employees to sell more profitable tree trimming services to landscaping clients. Which of the following should Javier NOT do to encourage this desirable behavior? A) clearly explain what type of behavior he is […]
QUESTION Carol always successfully used rewards to motivate salespeople at a home-party cosmetics company. Spa weekends and theater tickets were very effective, but they don’t seem to work now that she is sales manager for a football equipment company. Which theory captures Carol’s problem? A) equity theory B) expectancy theory C) goal-setting theory D) Theory […]
QUESTION Which of the following is NOT one of the key questions a manager should consider when utilizing expectancy theory in the workplace? A) What job objectives and performance level do I want from employees? B) Are employees’ objectives and rewards measurable? C) Are employee rewards linked to performance? D) Do I have credibility among […]
