QUESTION Praise can be considered a form of reward for good performance in the workplace. This dynamic reflects which motivational theory? A) Theory Z B) management by objectives C) reinforcement theory D) expectancy theory E) job enrichment ANSWER Answer: C Explanation: C) Under reinforcement theory, behavior with positive consequences tends to be repeated. Offering […]
QUESTION There are many ways to motivate employees that do not involve giving them additional money. Still, nonmonetary strategies can incur costs for an organization. Which of the following would be most costly for a business? A) being nice B) giving praise C) arranging job shadowing D) providing onsite childcare E) listening to employee ideas […]
QUESTION The primary purpose of business is to earn a profit. Is the field of business intrinsically motivated or extrinsically motivated? What will be an ideal response? ANSWER Answer: Profit is an external reward, so business is extrinsically motivated. Explanation: Because profit is an external reward, by its core definition, the field of business […]
QUESTION What type of acknowledgment is most effective in motivating young employees? A) engraved plaques and certificates B) team award trips C) verbal praise and guidance D) mass e-mail praise E) additional paid time off ANSWER Answer: C Explanation: C) Offering guidance and mentoring—telling people they are on the right track—can be more effective […]
QUESTION The simple process of management listening to employees’ ideas and perspectives can motivate employees. Listening to employees meets which of Maslow’s needs? A) safety B) physiological C) social D) esteem E) self-actualization ANSWER Answer: D Explanation: D) Esteem is a high-level need and includes recognition and self-respect. Listening to employee perspectives and ideas […]
QUESTION It is said that as people enter middle age, the focus in their careers shifts from making money to making meaning. What type of reward gains more value for them, and how? What will be an ideal response? ANSWER Answer: Intrinsic rewards have more value to middle-aged workers. The satisfaction that comes from […]
QUESTION Chantal has tried a variety of approaches to motivate Jack to come to work on time. He’s a great employee when he’s on the sales floor, but she can’t allow him to bend the rules on punctuality. It’s not fair to others. The next time he’s late, she will have to suspend him. What […]
QUESTION A proponent of Theory X would have the most difficulty accepting which of the following principles for success under goal-setting theory? A) Goals must be specific. B) Employees must understand goals. C) Goals must be achievable. D) Goals must be measurable. E) Goals must be challenging. ANSWER Answer: E Explanation: E) Theory X […]
QUESTION Which of the following is associated with extrinsic rewards? A) goal setting B) positive reinforcement C) management by objectives D) scientific management E) Theory Y ANSWER Answer: B Explanation: B) Extrinsic rewards are a payoff, such as money or recognition, received from someone else for performing a particular task. Positive reinforcement uses rewards […]
QUESTION Which of the following goals is NOT quantitative? A) Improve energy efficiency by 14 percent. B) Decrease temporary employee use by 38 percent. C) Improve customer rankings on social media. D) Attain 4-star reviews in five regional publications. E) Increase monthly sales revenues by $78,000. ANSWER Answer: C Explanation: C) This goal offers […]
