QUESTION Marianne believes that it’s important to work with her employees to set goals that motivate them to perform effectively. What theory does she subscribe to? A) equity theory B) Theory Z C) expectancy theory D) management by objectives E) reinforcement theory ANSWER Answer: D Explanation: D) As part of the management-by-objective process, an […]
QUESTION Zack’s food truck business has skyrocketed, but he’s afraid the success is backfiring. Lunchtime lines are too long, and potential customers are leaving, but it’s chaos inside the truck, with staff all crammed into the tight space trying to do their jobs. What theory might help improve the productivity of Zack’s staff? What will […]
QUESTION At the Funny Bunny Toy Company, top managers work toward objectives such as “increase quarterly revenues” and “decrease employee turnover.” Factory staff objectives include “produce 425 bunnies per shift” and “decrease quality rejects on the line by 15 percent.” What does this structure reflect? A) inequity of contributions B) Theory X C) unified hierarchy […]
QUESTION According to job enrichment theory, what three psychological states are affected by the core job characteristics? What will be an ideal response? ANSWER Answer: The core job characteristics affect an employee’s attitudes about meaningfulness of work, responsibility for results, and knowledge of results. Explanation: Positive aspects of the five core job characteristics of […]
QUESTION Juan had heard positive things about using management by objectives to increase productivity, so he implemented it across his biotech company. Yet he was surprised to see that after two years, productivity had increased less than 10 percent. Juan had expected much better results. What most likely caused these poor results? A) Employee objectives […]
QUESTION What are Herzberg’s key factors driving employee satisfaction? Give two examples of each factor. What will be an ideal response? ANSWER Answer: Herzberg believed that motivating factors cause work satisfaction. Examples include achievement, recognition, responsibility, advancement/growth, and the work itself. Hygiene factors cause dissatisfaction. Examples are pay and security, working conditions, interpersonal relationships, […]
QUESTION At the annual company dinner, Don recently received an engraved crystal award for being top salesperson. He has the award and a photo of him with the CEO displayed prominently in his office. Receiving the award was a proud moment for him. In all likelihood, how old is Don? A) 20 B) 27 C) […]
QUESTION Bill is a factory foreman from the old school. He believes his employees essentially hate work and are irresponsible. They have no interest in stepping up to lead. What motivational theory does Bill subscribe to, and how does he motivate his workers? What will be an ideal response? ANSWER Answer: Bill’s attitude reflects […]
QUESTION Which of the following has the greatest capacity to motivate employees through intrinsic rewards? A) reinforcement theory B) Theory X C) management by objectives D) two-factor theory E) Hawthorne effect ANSWER Answer: C Explanation: C) An intrinsic reward is the satisfaction one receives, such as a feeling of accomplishment, for performing a task. […]
QUESTION Which of the following can NOT be considered a work-life benefit provided to employees? A) health insurance benefits B) domestic partner benefits C) flex-time scheduling D) onsite fitness center E) paid volunteer service days ANSWER Answer: A Explanation: A) Health insurance is a traditional compensation benefit offered to most employees in the United […]
