QUESTION Which of the following has the greatest capacity to motivate employees through intrinsic rewards? A) reinforcement theory B) Theory X C) management by objectives D) two-factor theory E) Hawthorne effect ANSWER Answer: C Explanation: C) An intrinsic reward is the satisfaction one receives, such as a feeling of accomplishment, for performing a task. […]
QUESTION Which of the following can NOT be considered a work-life benefit provided to employees? A) health insurance benefits B) domestic partner benefits C) flex-time scheduling D) onsite fitness center E) paid volunteer service days ANSWER Answer: A Explanation: A) Health insurance is a traditional compensation benefit offered to most employees in the United […]
QUESTION Which of the following do a majority of college students feel is important to have in a job? A) autonomy B) private office C) health benefits D) life-work balance E) perks ANSWER Answer: D Explanation: D) A survey of 2,500 university students in 11 countries found that 57 percent identified “attaining a balance […]
QUESTION One of the most important tools for motivating employees is praise, but different types of praise are effective for different people. Some employees prefer indulgences like spa visits; others prefer public award presentations. Which motivational theory does this dynamic reflect? A) Herzberg’s two-factor theory B) Ouchi’s Theory Z C) Vroom’s expectancy theory D) Adams’s […]
QUESTION Praise can be considered a form of reward for good performance in the workplace. This dynamic reflects which motivational theory? A) Theory Z B) management by objectives C) reinforcement theory D) expectancy theory E) job enrichment ANSWER Answer: C Explanation: C) Under reinforcement theory, behavior with positive consequences tends to be repeated. Offering […]
QUESTION There are many ways to motivate employees that do not involve giving them additional money. Still, nonmonetary strategies can incur costs for an organization. Which of the following would be most costly for a business? A) being nice B) giving praise C) arranging job shadowing D) providing onsite childcare E) listening to employee ideas […]
QUESTION The primary purpose of business is to earn a profit. Is the field of business intrinsically motivated or extrinsically motivated? What will be an ideal response? ANSWER Answer: Profit is an external reward, so business is extrinsically motivated. Explanation: Because profit is an external reward, by its core definition, the field of business […]
QUESTION What type of acknowledgment is most effective in motivating young employees? A) engraved plaques and certificates B) team award trips C) verbal praise and guidance D) mass e-mail praise E) additional paid time off ANSWER Answer: C Explanation: C) Offering guidance and mentoring—telling people they are on the right track—can be more effective […]
QUESTION The simple process of management listening to employees’ ideas and perspectives can motivate employees. Listening to employees meets which of Maslow’s needs? A) safety B) physiological C) social D) esteem E) self-actualization ANSWER Answer: D Explanation: D) Esteem is a high-level need and includes recognition and self-respect. Listening to employee perspectives and ideas […]
QUESTION It is said that as people enter middle age, the focus in their careers shifts from making money to making meaning. What type of reward gains more value for them, and how? What will be an ideal response? ANSWER Answer: Intrinsic rewards have more value to middle-aged workers. The satisfaction that comes from […]
