QUESTION Vroom’s expectancy theory states that employees will do what they can do when they want to do it. What three questions does Vroom say people ask themselves to determine their willingness to do something? What will be an ideal response? ANSWER Answer: 1. Will I be able to accomplish a certain task? 2. […]
Date: September 3rd, 2020
QUESTION Which of the following must be true about the business developers at Oak Meteors during any given year? A) Some of them meet all of their annual goals. B) Some of those who meet all of their annual goals are among the top performers in the entire organization. C) All of those who generate […]
Date: September 3rd, 2020
QUESTION In reinforcement theory, what two processes are used to decrease an employee’s undesirable behavior? What will be an ideal response? ANSWER Answer: In extinction, positive rewards are withheld or withdrawn in response to an employee’s undesirable behavior. In punishment, negative consequences are applied in response to the undesirable behavior. Explanation: In extinction, positive […]
Date: September 3rd, 2020
QUESTION A manager objects to the company’s efforts at improving job satisfaction on the grounds that sophisticated employees cannot be made to feel more satisfied when their jobs have not changed. Which of the following identifies an error in the manager’s reasoning? A) It fails to consider the possibility that the people who designed the […]
Date: September 3rd, 2020
QUESTION How does Ouchi’s Theory Z relate to the Theory X and Theory Y motivational theories? What will be an ideal response? ANSWER Answer: Theory Z has no relation to Theory X and Theory Y. Theory Z is a blend of Japanese and American approaches to managing and motivating employees. Explanation: Theory Z has […]
Date: September 3rd, 2020
QUESTION A manager criticizes the Excellence Club because she believes that it encourages negative behavior that otherwise would not happen. She believes instead that business developers should be rewarded based on the revenue they bring in. Which of the following, if true, most strongly supports this conclusion? A) Business developers often pursue deals that generate […]
Date: September 3rd, 2020
QUESTION One of the most important tools for motivating employees is praise, but different types of praise are effective for different people. Some employees prefer indulgences like spa visits; others prefer public award presentations. Which motivational theory does this dynamic reflect? A) Herzberg’s two-factor theory B) Ouchi’s Theory Z C) Vroom’s expectancy theory D) Adams’s […]
Date: September 3rd, 2020
QUESTION Praise can be considered a form of reward for good performance in the workplace. This dynamic reflects which motivational theory? A) Theory Z B) management by objectives C) reinforcement theory D) expectancy theory E) job enrichment ANSWER Answer: C Explanation: C) Under reinforcement theory, behavior with positive consequences tends to be repeated. Offering […]
Date: September 3rd, 2020
QUESTION There are many ways to motivate employees that do not involve giving them additional money. Still, nonmonetary strategies can incur costs for an organization. Which of the following would be most costly for a business? A) being nice B) giving praise C) arranging job shadowing D) providing onsite childcare E) listening to employee ideas […]
Date: September 3rd, 2020
QUESTION The primary purpose of business is to earn a profit. Is the field of business intrinsically motivated or extrinsically motivated? What will be an ideal response? ANSWER Answer: Profit is an external reward, so business is extrinsically motivated. Explanation: Because profit is an external reward, by its core definition, the field of business […]
Date: September 3rd, 2020
