QUESTION Which of the following, if true, most strongly suggests that the employees at Jextaposition will not give accurate answers to the questionnaire? A) The number of completed surveys this year is different from the number of completed surveys last year. B) The questionnaire is based on a general survey used in many industries but […]
QUESTION Vroom’s expectancy theory states that employees will do what they can do when they want to do it. What three questions does Vroom say people ask themselves to determine their willingness to do something? What will be an ideal response? ANSWER Answer: 1. Will I be able to accomplish a certain task? 2. […]
QUESTION Which of the following must be true about the business developers at Oak Meteors during any given year? A) Some of them meet all of their annual goals. B) Some of those who meet all of their annual goals are among the top performers in the entire organization. C) All of those who generate […]
QUESTION In reinforcement theory, what two processes are used to decrease an employee’s undesirable behavior? What will be an ideal response? ANSWER Answer: In extinction, positive rewards are withheld or withdrawn in response to an employee’s undesirable behavior. In punishment, negative consequences are applied in response to the undesirable behavior. Explanation: In extinction, positive […]
QUESTION A manager objects to the company’s efforts at improving job satisfaction on the grounds that sophisticated employees cannot be made to feel more satisfied when their jobs have not changed. Which of the following identifies an error in the manager’s reasoning? A) It fails to consider the possibility that the people who designed the […]
QUESTION How does Ouchi’s Theory Z relate to the Theory X and Theory Y motivational theories? What will be an ideal response? ANSWER Answer: Theory Z has no relation to Theory X and Theory Y. Theory Z is a blend of Japanese and American approaches to managing and motivating employees. Explanation: Theory Z has […]
QUESTION A manager criticizes the Excellence Club because she believes that it encourages negative behavior that otherwise would not happen. She believes instead that business developers should be rewarded based on the revenue they bring in. Which of the following, if true, most strongly supports this conclusion? A) Business developers often pursue deals that generate […]
QUESTION Ron’s manager offered him tickets to the theater if he worked the weekend to finish a proposal. Following Vroom’s expectancy theory, Ron quickly did two assessments (expectancy and instrumentality) and is still motivated. What assessment and companion question must Ron ask to determine his final motivation? What will be an ideal response? ANSWER […]
QUESTION Suppose that Oak Meteors institutes a Super Bonus program that provides a large cash award for the business developer with the greatest year-to-year increase in revenue. A manager claims that this would encourage business developers to do poorly in one year in order to make it easier to do much better in the subsequent […]
QUESTION Compared to many other motivational theories, what is a key difference underlying equity theory? What will be an ideal response? ANSWER Answer: Many motivational theories are grounded in management’s desire and methods to improve work performance among employees. Equity theory is grounded in the employees’ perceptions regarding the fairness of their work experience. […]
