QUESTION Which of the following, if true, most strongly supports recommending increased mentoring and coaching as a cost-effective solution? A) The activity can be carried out through teamwork so that participants can continue their normal activities with only brief interruptions for feedback. B) Managers and supervisors at Mini-Glee often complain that subordinates do not have […]
QUESTION Which of the following, if true, most strongly supports recommending a redesigned orientation program as a cost-effective solution? A) Orientation needs to be done only once in an employee’s tenure at the firm. B) As orientation is delivered only to individual workers, it is more costly than training the whole workforce. C) Peers can […]
QUESTION Which of the following, if true, most strongly supports recommending the use of behavior modeling as a cost-effective solution? A) The training center has the capability to shoot video footage of managers demonstrating basic skills, which could be screened in such workshops. B) Behavior modeling is widely used in various industries. C) Employees rated […]
QUESTION In order to demonstrate the effectiveness of the revised in-house T&D program, what metrics should be presented to the board? A) positive feedback from employees who felt that the training was beneficial B) increased use of the strategies taught in the program’s activities C) improved productivity, resulting in increased product sales D) positive reviews […]
QUESTION All of the following are assumed by Peck’s argument EXCEPT: A) Employees can understand the new incentive system. B) Employees are capable of achieving the results specified by the new incentive system. C) Employees who exhibit a similar level of effort will receive similar rewards. D) Employees will perceive that the rewards offered by […]
QUESTION A job description outlines the minimum qualifications a person must have to perform the job successfully. Indicate whether the statement is true or false. ANSWER Answer: FALSE Explanation: The minimum qualifications needed to perform a job are called the job specification.
QUESTION Equity theory is centered on employees’ perceptions about whether they are being paid fairly for the work they perform. What are the three key elements of this theory? What will be an ideal response? ANSWER Answer: The key elements of equity theory are contributions (or inputs), returns (or outputs), and comparisons. Explanation: In […]
QUESTION On weekends at Dante’s burger shop, the line at the drive-up window backs up into the street because his teen staff is unfocused and inefficient. He tried to apply goal-setting theory, giving staff a pep talk and saying, “I need you guys to do better,” but the last two weekends, nothing changed. Why? What […]
QUESTION How are work-life benefits for employees considered more than a reward for top performers? What will be an ideal response? ANSWER Answer: Some employees are less productive at work due to everyday challenges in their home life. Work-life balance benefits can help these “underperforming” employees be more effective at work. Explanation: Employees who […]
QUESTION Why are expressions of “mass praise” to employees less effective? What will be an ideal response? ANSWER Answer: If everyone is acknowledged, then no employee feels special. The point of praising an employee is to help him or her feel acknowledged—and to motivate the employee. Explanation: The point of praising an employee is […]
