QUESTION Which of the following, if true, most supports following Behr’s suggestion that Mini-Glee keep its training and development in house, even at added expense? A) The company would have to build a studio if it wanted to develop its own T&D webinars. B) Many of the most experienced people who’ve presented the training programs […]
QUESTION Which of the following, if true, most supports Carlson’s suggestion that Mini-Glee rely on Internet-based learning, using an external vendor? A) Mini-Glee’s competitors are also looking into the use of webinars in their T&D programs. B) Licensing Internet-delivered training programs allows them to be delivered simultaneously at all of Mini-Glee’s locations. C) Most of […]
QUESTION If Behr’s position were adopted by Mini-Glee’s board and he was instructed to upgrade the firm’s T&D performance, what would be his best first step in determining the firm’s needs? A) Identify the least productive employees and prescribe extra training for them. B) Determine the specific skills and job knowledge needed by employees at […]
QUESTION Which of the following, if true, most strongly supports recommending increased mentoring and coaching as a cost-effective solution? A) The activity can be carried out through teamwork so that participants can continue their normal activities with only brief interruptions for feedback. B) Managers and supervisors at Mini-Glee often complain that subordinates do not have […]
QUESTION Which of the following, if true, most strongly supports recommending a redesigned orientation program as a cost-effective solution? A) Orientation needs to be done only once in an employee’s tenure at the firm. B) As orientation is delivered only to individual workers, it is more costly than training the whole workforce. C) Peers can […]
QUESTION Which of the following, if true, most strongly supports recommending the use of behavior modeling as a cost-effective solution? A) The training center has the capability to shoot video footage of managers demonstrating basic skills, which could be screened in such workshops. B) Behavior modeling is widely used in various industries. C) Employees rated […]
QUESTION Ron’s manager offered him tickets to the theater if he worked the weekend to finish a proposal. Following Vroom’s expectancy theory, Ron quickly did two assessments (expectancy and instrumentality) and is still motivated. What assessment and companion question must Ron ask to determine his final motivation? What will be an ideal response? ANSWER […]
QUESTION Suppose that Oak Meteors institutes a Super Bonus program that provides a large cash award for the business developer with the greatest year-to-year increase in revenue. A manager claims that this would encourage business developers to do poorly in one year in order to make it easier to do much better in the subsequent […]
QUESTION Compared to many other motivational theories, what is a key difference underlying equity theory? What will be an ideal response? ANSWER Answer: Many motivational theories are grounded in management’s desire and methods to improve work performance among employees. Equity theory is grounded in the employees’ perceptions regarding the fairness of their work experience. […]
QUESTION Equity theory is centered on employees’ perceptions about whether they are being paid fairly for the work they perform. What are the three key elements of this theory? What will be an ideal response? ANSWER Answer: The key elements of equity theory are contributions (or inputs), returns (or outputs), and comparisons. Explanation: In […]
