QUESTION Alex, Betty, and Celia work for a company that uses a forced ranking performance review system. After the appraisals were complete, Alex received a raise, Betty was fired, and Celia retained her position with no praise or reprimand. From left to right, how did these employees fall on the bell curve ranking? A) Celia […]
QUESTION Which of the following would NOT derive much benefit from customer performance appraisals? A) a hotel concierge B) a waitress C) an airline pilot D) a retail salesperson E) a landscaper ANSWER Answer: C Explanation: C) Customer appraisals are valuable in service industries such as hotels and restaurants, where there is considerable employee/customer […]
QUESTION Martin works for a company that utilizes rank-and-yank evaluation systems. At the end of the review cycle, Martin did not receive a warning or termination notice, yet he did not receive a raise or promotion. Where did he rank on the evaluation bell curve? A) at the peak of the curve B) to the […]
QUESTION Which of the following provides the most objective assessment of an employee’s performance? A) self-appraisal B) customer appraisal C) rank-and-yank appraisal D) manager appraisal E) colleague appraisal ANSWER Answer: C Explanation: C) The rank-and-yank system assigns grades for performance and ranks employees along a curve. The other options all have a strong human […]
QUESTION Orlando is getting ready for his first performance evaluation at the accounting firm. His manager asked him to select several colleagues, subordinates, and clients to complete forms rating his performance, which they will submit anonymously. What type of evaluation process does the accounting firm use? A) rank-and-yank system B) subjective appraisals C) 360-degree assessment […]
QUESTION Prab was promoted to a managerial position six months ago and is conducting her first performance appraisals. She is committed to developing her employees and wants to do an excellent job counseling them in their appraisals. Which of the following should Prab NOT do? A) discuss facts about performance and desired improvements B) treat […]
QUESTION Internships can be useful in helping people to get hired in their chosen field. What is a disadvantage of many internships? A) Hiring managers don’t place a high value on them. B) Technical training programs are often more beneficial. C) They generally lead to contingent positions only. D) It is difficult to find a […]
QUESTION Darnell recently graduated from technical high school, where he focused on welding. He just started a new job and is working with a welder who has almost 20 years of experience. Darnell is happy to learn from his practical knowledge and perspective. Which term best describes Darnell? A) protégé B) intern C) shadow D) […]
QUESTION Nan has entered the job market after years spent raising her children. She has heard that many people get hired through the “hidden” job market, using informal strategies to present themselves and make connections. Nan is eager to try this. Which of the following would NOT be part of her approach? A) Facebook and […]
QUESTION Which of the following is NOT a benefit of the internal recruiting process? A) It produces fresh perspectives for the company. B) It encourages employees to work harder. C) It decreases the risk of bad hiring decisions. D) It fosters increased employee loyalty. E) It is less costly than alternative recruiting methods. ANSWER […]
