QUESTION Which type of performance appraisal provides less detailed but more frequent feedback? A) informal appraisals B) objective appraisals C) trait appraisals D) formal appraisals E) behavior appraisals ANSWER Answer: A Explanation: A) Informal appraisals are conducted at unscheduled times and offer less rigorous but often more frequent indications of employee performance.
QUESTION Beatriz is looking forward to meeting with her boss to discuss her performance over the past year. As a pharmaceutical sales rep, she feels she can trust the process because the company uses objective appraisals. Which of the following gives Beatriz this confidence? A) She has a can-do attitude and scores highly in trait […]
QUESTION Which of the following is a drawback to formal performance appraisals? A) They only focus on objective assessments. B) They rank employees on a bell curve. C) They offer infrequent insights into performance. D) They do not accommodate multiple perspectives. E) They emphasize behavioral observations. ANSWER Answer: C Explanation: C) Formal appraisals are […]
QUESTION Fumiko, an HR manager, is teaching a seminar on the appraisal process. As students call out keywords that reflect objective appraisals, she writes them on a whiteboard. She’ll ask a student to erase any words that don’t belong in the list. She can already see one word that won’t make the cut. Which of […]
QUESTION Under a forced ranking performance review system, which employees are most likely to be terminated? A) those falling at the peak of the curve B) those falling to the left of the peak C) those falling to the right of the peak D) those falling to the far left of the peak E) those […]
QUESTION Alex, Betty, and Celia work for a company that uses a forced ranking performance review system. After the appraisals were complete, Alex received a raise, Betty was fired, and Celia retained her position with no praise or reprimand. From left to right, how did these employees fall on the bell curve ranking? A) Celia […]
QUESTION Which of the following would NOT derive much benefit from customer performance appraisals? A) a hotel concierge B) a waitress C) an airline pilot D) a retail salesperson E) a landscaper ANSWER Answer: C Explanation: C) Customer appraisals are valuable in service industries such as hotels and restaurants, where there is considerable employee/customer […]
QUESTION Martin works for a company that utilizes rank-and-yank evaluation systems. At the end of the review cycle, Martin did not receive a warning or termination notice, yet he did not receive a raise or promotion. Where did he rank on the evaluation bell curve? A) at the peak of the curve B) to the […]
QUESTION Which of the following provides the most objective assessment of an employee’s performance? A) self-appraisal B) customer appraisal C) rank-and-yank appraisal D) manager appraisal E) colleague appraisal ANSWER Answer: C Explanation: C) The rank-and-yank system assigns grades for performance and ranks employees along a curve. The other options all have a strong human […]
QUESTION Orlando is getting ready for his first performance evaluation at the accounting firm. His manager asked him to select several colleagues, subordinates, and clients to complete forms rating his performance, which they will submit anonymously. What type of evaluation process does the accounting firm use? A) rank-and-yank system B) subjective appraisals C) 360-degree assessment […]
