QUESTION BUSN 258 Customer RelationsWeek 3Week 3 DQ 1: Communicating with Others Customer Contact (Graded)Given the number of choices we have for customer contact: personal, phone, email, web, chat, and writing letters (yes, we still write letters) which method do you prefer and why? Which do you think is most effective, efficient? Why?Week 3 DQ […]
QUESTION Week 4 Assignment and Guidelines The Case Study for this week is Building a Coalition, which appears on page 580 of the textbook. Each student is required to analyze this weekâs case study and submit a two- to three-page paper addressing the key questions identified below. Remember that all case studies present both too […]
QUESTION BUSN 258 Customer RelationsWeek 4 Discussions Assignment and Midterm ExamWeek 4 DQ 1: Identifying Customer Issues of Satisfaction & DissatisfactionThe Unreasonable Customer (Graded)Have you ever been an unreasonable customer? Have you ever been wrong as a customer? Share an example. Do you view it as your prerogative to be unreasonable as a customer? How […]
QUESTION BSOP 334 Resource Planning & Capacity Resource PlanningWeek 6Week 6 DQ 1Compare and contrast rough-cut capacity planning with CRP.Week 6 DQ 2How does CRP relate to the MPS? How does a nervous MPS affect CRP? ANSWER: REQUEST HELP FROM A TUTOR
QUESTION Week 4 Midterm Exam Set 1Multiple Choice(TCO 1) Excellent organizations are:(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.(TCO 9) You can gain loyal online customers through a lack of competition if:(TCO 10) Customer dissatisfaction with a firmâs phone call handling stems from:(TCO 3) A smile […]
QUESTION Week 6 Organizational Culture Inventory (OCI) (Due This Week) Go to the.next.ecollege.com/default/launch.ed?ssoType=DVUHubSSO2&node=humanSynergisticsSSO&inventory=ociuniversity-sso”>OCIand follow the instructions on the site. There are two steps to this assignment. (1) Submit your OCI results to the Dropbox for this week (pdf or copy/paste into Word). (2) Add three to five sentences about your learning experience impacted by the […]
QUESTION Week 4 Midterm ExamSet 2Multiple Choice(TCO 1) The letter L in the acronym LIFE stands for ________.(TCO 2) Customer loyalty is:(TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely because of âlittle thingsâ that seem to result in better customer service. How do the sales of these two […]
QUESTION BSOP 334 Resource Planning & Capacity Resource PlanningWeek 7Week 7 DQ 1What are the three basic principles of lean systems, and how do they support each other in achieving lean-system goals?Week 7 DQ 2It is said that the U.S. economy is turning into a service economy, as opposed to service and manufacturing. Much of […]
QUESTION BSOP 334 Resource Planning & Capacity Resource PlanningWeek 8 Final Exam1. (TCO 1) Which of the following functions involves budgeting, analysis of investment proposals, and provision of funds? (Points : 5)Question 2. 2. (TCO 1) Transformation includes all of the following, except (Points : 5)Question 3. 3. (TCO 1) Which of the following is […]
QUESTION John and Mario of Mi Casa Front Porch Restaurant wanted to identify if there was a difference in sales between their newest locations, North Scottsdale and Glendale since they spend most of their time at the original location. Based upon a 6 year review of sales, the mean for North Scottsdale $729K with a […]
