Zack’s food truck business has skyrocketed, but he’s afraid the succes

QUESTION

Zack’s food truck business has skyrocketed, but he’s afraid the success is backfiring.

Lunchtime lines are too long, and potential customers are leaving, but it’s chaos inside the truck, with staff all crammed into the tight space trying to do their jobs. What theory might help improve the productivity of Zack’s staff?
What will be an ideal response?

ANSWER

Answer: Zack can try using scientific management to methodically study each employee’s tasks along with the truck layout. Tasks can then be restructured and the truck’s layout modified to help the staff work more efficiently during busy periods.
Explanation: Scientific management emphasizes the study of work methods to improve the productivity of individual workers. This approach can be effective with manual labor.