You were hired as an IS consultant by a small chain

QUESTION

You were hired as an IS consultant by a small chain of stores that rent domestic appliances. Partly because operations are run with paper records, one store does not know what is going on in the other stores. The president of this small company feels that the chain doesn’t utilize its inventory efficiently. For example, if a customer needs a lawn mower, and the appliance is not available in Store A, the people who serve at the store cannot tell the customer if the mower is available at another outlet, or offer to bring it for the customer from another outlet where it is available. The president would like an IS that would allow the chain to serve the customers better, and that would help with tracking and billing too. List the questions you would ask in your fact-finding effort and indicate who in the organization would be asked each question. Submit a onepage summary fully covering the questions and items which need to be addressed.

ANSWER:

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